administrator
10 the last 253 days, recently 2023-06-13
Responsibility
- monitor and answer simple email enquiries and distribute other enquiries to applicable personnel
- setting up of Projects, including technical file numbers, internal job numbers and drawing Numbers
- process member and intermediary requests on our administration platforms
Show more +29 - act as first respondent to telephone calls, answer simple enquiries and forwarding more complex queries to the relevant person/department
- setting part numbers for pre-order valves according to Piping and Instrumentation diagram
- close and effective communication with clients, 3rd parties, Contract Management team, field and all other colleagues
- deal with all new business, both in relation to new members and increase cover and chase outstanding member and intermediary requirements
- identifying/Specifying parts and materials to send to purchasing
- deal with queries from members and intermediaries via telephone and email and provide excellent customer service
- foster a culture of excellent customer service and continuous improvement
- monitoring and chasing of parts and materials ordered
- follow our business retention process which includes outbound calls, emails to members and intermediaries
- ensure compliance with the company Health & Safety Policy and other company policies & procedures
- assisting with, Sales, Design, Accounts, Shop floor and Stores queries relating to Project duties
- process BAC’s report daily
- supporting and understanding the flow of the manufacturing process
- process direct debit and direct credit submission files
- generating invoices for all reactive and quoted works
- internal progress chasing
- produce reports on an ad-hoc basis
- answering customer questions and resolving customer queries in a timely manner, to ensure our client can bill correctly
- shipping organisation
- liaising with various departments e.g. Credit Control/National Accounts to gain necessary information in order to update customers
- updating customer portals and websites with invoicing details
- as well as queries by phone you will also have to respond to customer enquiries via email
- be the first point of contact for all enquiries from potential applicants – both verbally and in writing; answering questions and sending course literature as necessary
- other duties will include taking calls from our cleints customers and logging them onto our system to arrange an Engineer Call-Out
- maintain the information on the Projects Progress chart
- assist in formulation of new database for serial numbers and manufacturing records
- monitoring account performance against payment terms and credit limits
- to assist the Operations Team in achieving and maintaining service level agreements for customer service, quality, and activity by providing proactive administration support
- assist the Office Manager with other administration tasks if required
Requirements
- experience chasing invoices
- strong administration experience
- very good communication skills, both verbal and written
Show more +43 - experience of working within an FCA regulated organisation
- A full-time opportunity has arisen for a customer service administrator to join our team due to continued business growth
- assigned Design Engineers to projects
- great customer service skills
- project management experience
- experience of working with vulnerable customers
- our client is looking for a candidate who is passionate about customer service
- clear and accurate communication
- monitor and update completion dates
- experience within a accounts office setting
- excellent It skills
- experience of speaking to customers on the telephone
- you will be an experienced Administrator who is confident dealing with high volumes in a demanding environment
- excellent organisational skills with a keen eye for detail
- update delivery date
- you will have a superb telephone manner and excellent communication skills, both written and verbal
- great time management skills
- manage & prioritise workloads
- strong prior administrative experience
- check and authorise invoices
- S/O Delivery date
- strong attention to detail, and numeracy skills
- attention to details
- A good understanding of tasks and priorities within the team which impact day to day running of the business
- good customer service skills – confident and friendly telephone manner
- consult with customers and staff
- comfortable dealing with confidential information
- IT literate, with experience of using a CRM being an advantage
- understanding of GDPR
- answering the phone, dealing with day-to-day calls and queries
- to ensure any mandatory learning is completed in a timely manner, such that relevant knowledge is kept up to date
- team player
- being the first point of contact
- resourceful
- working as a team player across the Operations Teams
- diary organisation for the engineers
- being involved during team meetings
- work accurately and effectively under pressure
- manage the daily activity report, record, and consult with the site manager by telephone/email and forward on reports and video footage relating to incidents which occurred on site
- stock control including check in deliveries
- willingness to develop
- adaptable
- data input
low salary - 4% lower than the average in this position
Earnings for position administrator
administrator - How much money do you make working at this position?
Average salary at company 1ST CHOICE is 1952£.
The national average salary is 1900£.
1000 £
Lowest
Lowest
2400 £
Average
Average
3800 £
Highest
Highest
Salary in other companies in the position administrator
| TROOLI | 25000 £ | 8308 £ 25000 £ |
| INVESTIGO | 13208 £ | 8308 £ 25000 £ |
| YOLK RECRUITMENT | 12780 £ | 8308 £ 25000 £ |
| SQUARE ONE PHARMA RESOURCES | 11800 £ | 8308 £ 25000 £ |
| KM EDUCATION RECRUITMENT | 11583 £ | 8308 £ 25000 £ |
| PEOPLEWORKS | 9000 £ | 8308 £ 25000 £ |
| EAMES CONSULTING | 9000 £ | 8308 £ 25000 £ |
| DAVANTI SOLUTIONS | 9000 £ | 8308 £ 25000 £ |
| GREENWICH & BEXLEY COMMUNITY HOSPICE | 8771 £ | 8308 £ 25000 £ |
| CHISHOLM HUNTER HOLDINGS | 8308 £ | 8308 £ 25000 £ |