zoopla is one of the UK’s largest property publishing businesses with around 18,000 agent and developer members
the vast majority of our membership base is honest and reputable; businesses who work hard to connect their own or their customer’s properties with the home buying and renting public
on some occasions, as tends to be the case with largely unregulated industries, there can be reported incidences of sharp practice and misuse of Zoopla advertising services
the Member Compliance Executive is a 12 month FTC maternity cover and will work reactively to reported issues and will conduct investigations into potentially non compliant practices of reported Zoopla members with a view to resolve any incidences quickly and effectively
the Member Compliance Executive is a FTC maternity cover and will work reactively to reported issues and will conduct investigations into potentially non compliant practices of reported Zoopla members with a view to resolve any incidences quickly and effectively
in some cases investigations can be time consuming and complicated so we require a cool headed individual who is able to get to the bottom of issues while remaining professional and courteous at all times
Requirements
to conduct investigations into reported breaches of Zoopla Property Group terms and conditions
to ensure that user report listing errors are responded to and investigated in a timely and thorough manner
to acquire the relevant regulatory documentation where appropriate
to maintain regular contact with the Finance, Contracts and Sales departments throughout the compliance process
to use in-house systems and a methodical approach to resolving issues
to ensure CRM is updated with all relevant documentation attached
to complete any further ad hoc tasks that the role may require
to maintain regular contact with the relevant Sales managers/account managers so that they are aware of current investigations relating to their customers
account manager
Working hours
full-time
Salary
salary
Responsibility
proactively managing and growing client relationships, ensuing high degrees of client satisfaction through timely and effective contact
maintaining an Account Plan to drive client engagement, measure success criteria, and identify upsell opportunities
working alongside Business Development Managers to onboard new clients
carrying out regular account reviews and training sessions
working with key stakeholders across the business to drive client engagement and success
renewing contracts and identifying new business opportunities to meet retention and upsell targets
weekly reporting of retention and upsell activity
utilise in-depth industry knowledge to support clients to understand the need for good quality and robust data, demonstrating use case and application
Requirements
at least 2 years experience in Account Management or a similar role
strong people skills
knowledge of the property industry
strong commercial focus with experience working in a sales-led environment and meeting sales/retention targets
previous experience working in the property industry
previous experience working with data products or data-driven solutions
exceptional organisation and time management skills
highly effective presentation skills to deliver training, market updates and upsell opportunities
service delivery manager
Working hours
full-time
Responsibility
participate in the Change Advisory Board process for all change cycles
coordinate operational activities between teams including Helpdesk, Ops Eng, Accounts Payable, Product Development and Client Projects
supporting on completion of pre-sales questionnaires an attestation
product manager
Working hours
full-time
senior marketing executive
Requirements
your profile
you thrive in a fast-paced, collaborative environment with a real can-do attitude who likes to get things done
you have a strong interest in utilising data to help inform your decision making
the ability to prioritise your workload and meet deadlines
you have excellent attention to detail
you have the ability and confidence to network and build relationships
you are passionate about the customer, and may have experience in the property industry
you have a desire to learn and grow and a marketer
Responsibility
support our Franchise sales team with Franchise event management and execution
senior infrastructure engineer
Working hours
full-time
Responsibility
our vision is to digitise the entire home-owning and buying experience
our salaries and bonuses are competitive, and our exceptional employee benefits are rated 4.4/5 on review sites
join Zoopla, and help us reimagine the property industry
over the past two years, we’ve created a new suite of products that are already delivering results for our estate agents and consumers
as a FinOps Lead in the Core Infrastructure team, you’ll be supporting truly cross-functional, agile engineering teams to optimise cost initiatives and improve DevEx. We work autonomously to define ambitious goals and help deliver them
Requirements
previous experience in understanding and attributing AWS / cloud costs to specific teams and services
experience in an established FinOps team or demonstrating experience in establishing best practices in FinOps at an organisational level
previous experience working on an SRE, Infrastructure, Platform or DevOps team
you will be knowledgeable and comfortable with Agile development practices
you will come from a strong infrastructure engineering background and are familiar with Python and / or Go
very strong AWS experience and Infrastructure-as-code tool
you appreciate simplicity over complexity and understand when to navigate between both
compliance officer
Requirements
hold a CIPP/E certification
good understanding of other privacy frameworks and evolving legislation worldwide
legal or senior compliance background
essential skills
experienced in providing data protection advice to senior stakeholders
comfortable making tough decisions using independent judgement
good at working unsupervised and influencing change
excellent writing and presentation skills – you’ll be great at making the complex simple
engineering manager
Working hours
full-time
senior software engineer
Working hours
full-time
Responsibility
office/Remote/Hybrid Positions Available. Please note this is a 12 month Fixed Term contract covering a colleague on Maternity leave
hometrack delivers the market leading valuation service to lenders and brokers across the property technology and financial technology industries
our salaries and bonuses are competitive, and our exceptional employee benefits are rated 4.4/5 on review sites
summary of Role
they will have a strong willingness to learn and to remain up to date with new development techniques
join Hometrack, part of Zoopla, and help us reimagine the property industry
our key commercial and go to market segment is in financial services, primarily mortgage lenders, including 9 of the top 10 mortgage providers
founded in the UK in 1999, we made our name with our market-leading Automated Valuation Model . We now deliver more than 50 million automated valuations each year. Our vision is to digitise the entire home owning and buying experience
Requirements
designing, implementing and deploying cutting-edge software components for product and client requirements as part of the full software and DevOps lifecycles
software development in line with best practices, including performing code reviews, and unit and integration tests
communicating and collaborating effectively with both technical and non-technical colleagues
REST APIs, web-based solutions and cloud systems, as well as modern source code control systems and CI/CD practices
our Tech Stack
our tech stack is primarily Microsoft-centric, in particular .NET C# and SQL Server, hosted on the Azure Cloud platform
working as part of an agile team alongside quality, platform and customer support, to ensure that value and time to market delivery is at the heart of product development
we take diversity and inclusion seriously, and to succeed here, you must too
senior product manager
Working hours
full-time
Responsibility
we are looking for an experienced Product Manager to join the Product team at Hometrack, part of Zoopla
key responsibilities
lead the full cycle of product management from opportunity assessment and ideation, through validation and delivery, to ongoing product management
using customer insights, data, market information, trends and user problems you will identify business problems and opportunities and form hypotheses
you will lead the full cycle of product management from opportunity assessment and ideation, through validation and delivery, to ongoing product management
as Product Manager for our Property Risk Hub, reporting to the Product Director for Hometrack, you will play a pivotal role in the business, being responsible for the product development and delivery of features for our flagship data and analytics platform for lenders
facilitate workshops with business and technical stakeholders for discovery and to gather business needs and input, resolving issues and clearing obstacles
property Risk Hub is our data and analytics platform lenders can configure and integrate with for instant mortgage decisioning throughout the end-to-end mortgage journey
Requirements
A charismatic, empathetic and accessible personality, with strong verbal and written communication skills
smart, gets things done
proven ability to manage a B2B product with multiple stakeholders both internal and external
experience of CRM products
essential skills
bonus points if you have experience of working in a product team that is undergoing a transformation
set the direction, motivate the team and drive progress across your cross-functional team
communicate clearly and well with senior stakeholders and management