ZETLAND PRACTICE

Responsibility

• post holder would be included in a late night rota, approx
• one in ten weeks
• KEY AREAS Receiving patients in a pleasant and efficient manner, ensuring office procedures are followed
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• telephone making appointments, taking messages answering queries
• disseminating home visit requirements
• amend medication on computer following GP instruction
• additional hours of opening would mainly be at Windy Hill Lane, Marske but staff would be expected to work to the hours allocated at any other site associated with the practice
• arrange repeat prescriptions for GP signature
• scanning Read coding, data input, searches Smears admin Registrations Summarising Opening, closing premises deactivating/activating alarm system
• photocopying Scanning Read coding, data input, searches Smears admin Registrations Summarising Opening, closing premises deactivating/activating alarm system
• ensure office policies and procedures are followed at all times
• 2 x POSTS - 1 x 27h and 1 x 28h per week JOB TITLE: Receptionist SALARY: £10.72 p/h PRACTICE: Zetland Medical Practice LOCATION: Windy Hill Lane Marske and any other location requested by the practice HOURS OF WORK: 3 days 8am - 6pm between Monday and Friday and staff may when appropriate be expected to work outside those hours or at weekends if opening times at the practice change
• JOB DESCRIPTION JOB TITLE: Receptionist SALARY: £10.72 p/h 2 x posts: 37h and 32h PRACTICE: Zetland Medical Practice LOCATION: Windy Hill Lane Marske and any other location requested by the practice HOURS OF WORK: 37 hours over 4 days between 8am - 6pm and staff may when appropriate be expected to work outside those hours or at weekends if opening times at the practice change
• JOB DESCRIPTION JOB TITLE: Receptionist SALARY: £10.72 p/h PRACTICE: Zetland Medical Practice LOCATION: Windy Hill Lane Marske and any other location requested by the practice HOURS OF WORK: full time, 30 min unpaid lunch and 2 x 15 min paid breaks, and staff may when appropriate be expected to work outside those hours or at weekends if opening times at the practice change
• expertise and knowledge to liaise with the computer help line to resolve any breakdown thereby developing a good working knowledge of the system
• any other duties as specified by the Practice Manager/Deputy Practice Manager or Office Manager
• JOB PURPOSE: To provide courteous and effective reception/ telephone/back office duties for the practice, ensuring an efficient and professional image is maintained at all times
• keeping up to date on computer enhancement being able to receive in and distribute to GPs lab results for acceptance Preparation of various records for session/filing after use
• DIMENSIONS: Responsible for providing reception support to the practice including back office support ensuring the office runs with a degree of accuracy and efficiency
• ensuring an efficient and professional image of the practice is maintained at all times
• maintaining good relations with a wide range of people

Earnings for position receptionist

Responsibility

• to support the Deputy Practice Manager in the supervisory role and management of the practice administration/reception team
• we are a SystmOne practice
• establishing, maintaining and leading an effective practice administration/reception team at Zetland Medical Practice
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• successfully managing identified projects and implementing new ideas both independently and when delegated by the Deputy Practice Manager
• to advise staff on general, procedural and operational issues
• we are a well established forward thinking GMS practice comprising 5 GP partners, 1 Advanced Nurse Practitioner Partner, 2 Salaried GP's, 1 Trainee Nurse Practitioner, 2 Emergency Care Pratitioners, 3 Practice Nurses and 1 HCAs supported by an excellent reception/admin team
• also have in place an efficient patient record tracking system
• the post holder will be the recognised authority within the practice for this area of work and the staff they manage
• to ensure that the necessary practice policies, systems and procedures are applied and adopted by all staff, in particular those pertaining to HR and clinical governance
• to be proficient in the use of the clinical computer system and to update patient clinical records as required
• to provide managerial support to the practice administration/reception team in order to facilitate the smooth running of the surgery. You will also deputise for the Deputy Practice Manager in their absence
• responsible for staff, workload, rota, roles and responsibilities, training, protocols and quality issues
• participate in development of effective systems of communication and co-operation between doctors, staff and members of the practice team
• participate in development of effective systems of communication and co-operation between doctors, staff and members of the practice team To deal with patient enquiries on non-clinical matters to promote patient satisfaction To support the Deputy Practice Manager to manage the practice on a day to day basis, including staff mandatory training, upgrade and training in clinical computer software and applications
• provide line management support to the administration/reception team and in the absence of the Deputy Practice Manager support the wider primary health care team
• to deal with patient enquiries on non-clinical matters to promote patient satisfaction
• to assist the Deputy Practice Manager with IT issues, reporting faulty equipment and general building maintenance of equipment To ensure there is adequate cover for practice reception and administration staff by maintaining a suitable work rota for staff
• to manage administration and clinical staff work rota, monitor annual leave and bank holiday time lieu hours, make changes to cover unplanned leave including changes to staff working hours in agreement with the staff members Your own holiday leave will need to be co-ordinated with the Deputy Practice Manager in order to ensure cover for the practice To add and remove new users to the clinical system and be responsible for the induction of new staff members on the clinical system To monitor staff mandatory training, provide induction schedule for new reception staff members
• fire alarms, medical emergencies
• to assist the Deputy Practice Manager with IT issues, reporting faulty equipment and general building maintenance of equipment
• to support the practice deliver high quality training and induction for doctors on the GP Training scheme and medical students Ensure confidentiality and safe custody of patients notes , ensuring all documents are filed in the correct order
• to carry out weekly fire alarm tests, carry out, keep records of annual fire drills and weekly cleaning audits
• to ensure there is adequate cover for practice reception and administration staff by maintaining a suitable work rota for staff
• to manage and order cartridge supplies
• JOB DESCRIPTION PRACTICE: Zetland Medical Practice LOCATION: Windy Hill Lane Marske and any other location requested by the practice HOURS OF WORK: 30 hours over 4 days and staff may when appropriate be expected to work outside those hours or at weekends if opening times at the practice change
• to provide information for staff appraisals to the Deputy Practice Manager To adopt, maintain and develop new and existing office procedures and protocols to ensure the smooth and efficient handling of information within the practice The post holder will frequently deal with highly sensitive information and therefore and high degree of confidentiality is required
• to maintain a weekly room usage sheet
• to maintain a weekly room usage sheet and to maintain records of books on prescription
• to undertake duties which may arise from time to time as requested by the practice management team
• to assist the Deputy Practice Manager in organising practice meetings and team meetings as appropriate, setting agendas, taking minutes and acting on items as necessary To be fully conversant with all emergency procedures e.g
• to support the Deputy Practice Manager to manage the practice on a day to day basis, including staff mandatory training, upgrade and training in clinical computer software and applications
• to monitor staff mandatory training, provide induction schedule for new reception staff members
• to support the practice deliver high quality training and induction for doctors on the GP training scheme and medical students
• to be responsible for the scanning/invoicing/collation of medical reports

Responsibility

• other Duties To keep professionally up to date to meet the General Pharmaceutical Council standards for continuing professional development and registration
• to support the Practice to deliver safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste, prescribing projects and audits
• to work closely with the GP Prescribing Lead, Prescribing clerks, Practice and Community pharmacists to develop strong working relationships and high quality service to maximise patient outcomes
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• responsibilities Liaising with local pharmacies and hospitals regarding prescribing queries, optimum therapy, to improve prescribing safety, quality, cost effectiveness To support the prescribing clerks to oversee the preparation of repeat prescriptions, synchronisation of repeat medication, medication review and electronic repeat dispensing Process and update patient medication from hospital discharge and clinic letters To facilitate prescribing meetings relating to practice prescribing reports, audits, protocols, targets, budget, education sessions relating to prescribing topics
• to action and process medication alerts, raising awareness within the practice To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing
• to oversee patients on shared care drugs, ensuring recalls and protocols in place to ensure safety and appropriate use of medicines and their management To support the Practice Based Pharmacist to provide medication reviews, patient information leaflets and cost effectiveness of prescribing
• to ensure that all information is recorded accurately using computer systems To ensure maintenance of accurate patient records and ensure all relevant information is documented in the patients medical records in a timely manner
• initiating contact with and responding to requests from patients, other team members and associated healthcare professionals To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing
• key Relationships To provide supervision, training and professional leadership to the practice administrative staff The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders and communicate with all practice staff, secondary care, community pharmacists and professionals Communication The post holder should recognise the importance of effective communication with team members, patients and carers To recognise peoples needs for alternative methods of communication and respond accordingly Confidentiality In the performance of the duties outlined in the job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers
• information relating to patients, carers, colleagues, other healthcare workers or business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Patients entrust the practice to maintain their information remains confidential and respect their privacy and act appropriately
• health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety Policy, the practice infection Control Policy and published procedures

Responsibility

• supporting the practice in delivering its IIF priorities Supporting cancer screening, including FIT tests/bowel screening, cervical screening, and breast screening
• refer smokers to smoking cessation
• coordinating and following up of referrals and appointments
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• any other tasks required by the management team
• work with practice teams to coordinate care for patients with greater needs, to improve the patient pathway and expedite care as appropriate Proactively identify patients who require care coordination, using agreed criteria and population health tools as appropriate Support the delivery of the practice GSF and frailty programmes Support the achievement of practice quality standards including QOF, IIF, DES and LIS
• work closely and in partnership with the Social Prescribing Link Workers,to address wider determinants of health, such as poor housing, debt, stress and loneliness and identify and prioritise a person's care/support needs in a single personalised care and support plan, based on what matters to the person in shared decision making process
• interviews to be held on Thursday 3rd August from 10am
• help patients manage their needs through answering queries, making and managing appointments, and ensuring that people have access to good quality information about their care Assist people to access personal health budgets where appropriate Coordinate appointments and encourage uptake of vaccinations in eligible populations Encouraging uptake of QOF LTC Annual and Structured Medication Reviews Encouraging the delivery of good quality annual health checks for patients with learning disabilities and SMI
• JOB DESCRIPTION PRACTICE: Zetland Medical Practice LOCATION: Windy Hill Lane Marske and any other location requested by the practice HOURS OF WORK: 27 hours over 4 days and staff may when appropriate be expected to work outside those hours or at weekends if opening times at the practice change

Requirements

• nursing: 1 year
• job Types: Full-time, Part-time
• part-time hours: 37 per week