ZEST CAR RENTAL is looking for employees for positions:
contact centre manager
Working hours
full-time
Benefits
service car
Responsibility
required for our award winning Contact Centre based in Dereham, Norfolk
zest Car Rental is the number one award winning Independent UK car hire broker
we pride ourselves on the quality of our product and service and are dedicated to exceeding customers’ expectations
contract: Full-time
location: Dereham, Norfolk
we are looking for a hands-on manager to head up our Contact Centre/Call Centre
which? Recommended Provider 2023 and FEEFO Platinum Trusted Service 2023
reviewing the performance of staff, identifying training needs and planning training sessions
Salary
salary
systems administrator
Working hours
full-time | Part-time | Permanent
Requirements
excellent communication skills
proactive and can use their initiative
work independently and also as part of a team
good time management skills
A self-motivated individual with a positive attitude
strong work ethic
education to degree level is preferable but not essential
previous experience in a similar role
Salary
salary
Responsibility
monitoring and maintaining the company’s internal and external systems to ensure maximum uptime is achieved
reviewing and implementing security policies
account executive
Working hours
full-time | Permanent
Salary
salary
Education
A-Level or equivalent
Requirements
account management: 2 years
sales: 2 years
business development manager
Working hours
full-time | Permanent
Salary
salary
data administrator
Working hours
full-time | Permanent
Benefits
service car
Salary
salary
Responsibility
entering and amending information on our internal systems
liaising with International Car Rental Providers
collaborating with all members of the team and ensuring that information is distributed to correct departments in a timely manner
managing and prioritising own workload to meet deadlines and targets
checking competitor prices and preparing price comparisons for the product team and senior management
Requirements
A minimum of 3 years' experience working in an office environment
A self-motivated and forward-thinking individual with a strong work ethic
an individual who thrives in a fast-paced environment and can meet strict deadlines
the ability to work in a methodical and highly organised way with a very high attention to detail
excellent numerical skills
excellent verbal and written communication skills
contact centre advisor
Working hours
full-time | Permanent
Benefits
service car
Responsibility
previous experience of working in a contact centre is desirable
zest Car Rental is the number one Independent UK car hire broker
taking inbound calls, replying to email, and responding to live chat concerning all aspects of the car hire process
placing new bookings, dealing with amendments and cancellations
we pride ourselves on the quality of our product and service and are dedicated to exceeding customers’ expectations
providing advise on ancillary products such as additional insurance and cancellation protection
building a strong rapport with customers
based at our offices in Dereham, offering a professional and friendly workplace , we currently have an exciting opportunity within our online Car Rental Contact Centre for Customer Support Advisors to join our existing team
Salary
salary
Education
GCSE or equivalent
Requirements
A strong background in Customer Service ideally with contact centre experience
customer focused with a positive attitude and a passion for providing service excellence
A confident, friendly and polite telephone manner
ability to empathise with all types of customer
excellent communication skills, both verbal and written