YORK TELECOM

Responsibility

• responsible for overseeing the delivery of high-quality video conferencing and unified communications solutions to clients across Europe, Middle East and Africa
• project Management Office
• liaises with sales, marketing, finance and legal departments to ensure customer satisfaction, profitability and compliance
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• field Engineers
• project Engineers
• plan and administer procedures and budgets, making budgetary and cost efficiency recommendations to senior leadership
• to drive operational excellence, innovation and continuous improvement in all aspects of Yorktel's services and solutions
• programmers
• to develop and maintain strong relationships with key customers, partners and vendors in the EMEA market
• develop schedules and resourcing requirements for assigned areas
• quality Assurance
• select, develop, and evaluate personnel to ensure the efficient operation of operations function
• design Engineers
• to plan and administer procedures and budgets, making budgetary and cost efficiency recommendations to senior leadership
• to oversee and manage all business operations and service delivery for customers in the EMEA region, ensuring that staff levels are correct
• utilising team to deliver projects and programs on-schedule and on budget whilst ensuring high customer satisfaction by ensuring contracted delivery milestones and service delivery metrics are met
• to lead a team of project managers, engineers, technicians and support staff who design, install, maintain and troubleshoot complex video systems, ensuring staffing is maintained at right levels
• to ensure compliance with all relevant laws, regulations and standards in the EMEA region
• to collaborate with other senior leaders and stakeholders across Yorktel's global organization to ensure alignment and coordination of strategic goals and initiatives
• direct the development and implementation of activities in operational area to meet goals, quality, and cost objectives, prioritising and balancing, program, operational and client centric success
• ensuring that fundamental business metrics are accurately forecast, planned for, measured and achieved
• timely and accurate reporting of performance to the business through formal monthly presentations
• to work closely with key suppliers and supply chain management to implement streamlined processes and establish partnering relationships with seamless links to production/operation requirements with focus on Quality and inventory control/management
• provide senior management leadership for assigned departments while leading and driving the efforts of the entire team to achieve set business goals and objectives, following best practices, driving change and delivering operational efficiencies
• to lead, coach and mentor a high-performing team of operations and service professionals, establishing and training appropriate staff levels to grow the organisation into a world class operation with clear focus on meeting customer deliverables and achieving corporate goals/objectives
• ensure that common set of practices and templates are in place enabling best in class project delivery governance. To ensure the deployment of an effective project life cycle framework

Requirements

• domestic travel requiring multi-night stays within and at times outside the local work area
• valid passport; some international travel will be required
• valid driver’s license

Earnings for position operations director

Responsibility

• ability to interact with end-users and staff to successfully identify and document specific client requirements
• solutions Architects consult, scope, and design leading edge Collaboration solutions for our clients
• excellent customer service skills
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• develop and conform to company technical standards and practices
• A Solutions Architect has the highest level of technical competence on the team in their respective discipline
• work collaboratively and cooperatively with vendors, clients, and other groups within Yorktel
• the Solutions Architect is an individual contributor with team responsibilities for technical advocacy
• excellent documentation practices are essential
• excellent written and oral communications skills
• the position has regular interactions with our clients and must maintain a high level of professionalism at all times
• they deliver well defined business value to prospects and clients through the pre-sales process
• ability to work with others in sometimes stressful and fast-paced environment
• this position reports directly to the SVP of Technology
• A team player with a clear understanding or ability to learn Yorktel ’s business
• they will work alongside the Room Architects to provide comprehensive technical designs that provide a seamless collaboration solution for customers
• excellent problem-solving skills
• this is a customer facing position which requires a comprehensive technical knowledge along with the ability to build trusted relationships with clients
• the position will work very closely with Yorktel Sales and Accounts Teams, assisting in customer meetings and putting together responses, proposals, and solution designs including creating Scope of Works and High-Level Designs
• the position reports directly to the SVP of Technology, who will provide direction for new Yorktel products and services, procedures and guidelines, escalations and career development
• responsible for knowledge of and adherence to all internal Yorktel ‘s policies and procedures
• this position is an expert-level, advanced position within Yorktel
• the position works across all departments to ensure that Yorktel continues to provide our clients with the best solutions to meet their needs and exceed their expectations
• attain a comprehensive knowledge of systems so as to design technical solutions and conceptual engineering design specifications that meet customer requirements
• the position will partake in Bid/No-Bid review meetings and will form part of the bid response team responding to ITT, RFI and RFP’s. Technical writing skills are essential to communicate highly technical information to non-technical audiences
• the Solutions Architect develops technical solutions and pre-sales deliverables in partnership with sales to address client and prospect needs relative to their practice area
• creation of Scope of Works documentation
• as a trusted advisor, the Solutions Architect will have the ability to influence internal and external customers to achieve a mutually desirable outcome and must therefore be confident in front of clients at all times
• creation of High-Level Design documentation
• the Solutions Architect will be expected to maintain their knowledge and stay current with the latest products, technologies and vendors, to ensure that Yorktel proposes and delivers up to date and accurate solutions to our customers
• work directly with clients, manufacturers and staff throughout the design development process
• this position regularly works as part of a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome
• the Design team works hand in hand with our sales organization in building fully comprehensive designs as part of an overall solution to our customers

Requirements

• pexip Solutions
• yorktel Managed Services
• synergySky
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• monitoring
• zoom
• management
• support
• zoom Rooms
• zoom Voice
• media
• poly Room & Voice Solutions & Poly Lens
• other
• logitech Room Solutions & Logitech Sync
• cisco Webex Suite
• crestron Flex Room Solutions & Crestron XIO Cloud
• meetings
• calling
• appspace

Responsibility

• assessing client’s business objectives and designing solutions that meet these requirements
• creating conceptual designs that explain the high-level connectivity of system components
• creating a complete and accurate bill of materials which will support the required functionality
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• documenting the project scope accurately and completely
• documenting the Programming scope of work accurately and completely
• maintaining a comprehensive knowledge of industry trends, new products, and technologies
• detailed knowledge of conference room design principles and best practices
• ability to research and vet solutions for unusual or complex projects
• other duties as assigned

Responsibility

• assessing client’s business objectives and designing solutions that meet these requirements
• creating conceptual designs that explain the high-level connectivity of system components
• creating a complete and accurate bill of materials which will support the required functionality
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• documenting the project scope accurately and completely
• documenting the Programming scope of work accurately and completely
• maintaining a comprehensive knowledge of industry trends, new products, and technologies
• detailed knowledge of conference room design principles and best practices
• ability to research and vet solutions for unusual or complex projects
• other duties as assigned

Responsibility

• create Scope of Work documents to reflect solution descriptions, capabilities, and limitations
• present technical solutions to executive-level audiences at partner and client organizations
• maintain ongoing knowledge of York Telecom processes and procedures as well as individual customer process’ and procedures
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• participate in transition activities to permit effective information transfer from pre-sales to implementation teams
• create test plans for testing solutions in York Telecom and customer labs
• perform testing in York Telecom and customer labs emulating live world environments
• analyze customer networks to discern visual communications requirements
• research technical issues involving the network and visual communications equipment
• provide support for ad hoc and one-of-a-kind projects
• other duties as assigned
• follow Yorktel procedures for archival of project documentation