WORKPLACE TECHNOLOGIES Salary
Stoke-on-Trent
TIN: 03976471
WORKPLACE TECHNOLOGIES
Earnings on positions in WORKPLACE TECHNOLOGIES
WORKPLACE TECHNOLOGIES is looking for employees for positions:
support engineer
Working hours
- full-time | Permanent
Requirements
- ability to approach issues logically with an aim to get to the route cause
- customer service focussed with the ability to adapt and respond to all types of characters
- experience within a first line role is a must, preferably within an MSP but not essential
- exceptional customer service skills
- strong knowledge of Windows 10 and 11, Apple OS is desirable
- microsoft accreditations advantageous
- experience in O365 ecosystem and Cloud technology
- be able to setup users, including Active Directory and O365
Responsibility
- provide excellent customer service as you are the voice of the company
- provide ongoing support with clear and concise verbal and written communication
- log tickets in the support system and escalate relevant issues to second and third line where appropriate
- work within our service level agreements across both telephone and email support
- location: Newcastle
- manage issues appropriately and in a timely manner
- being the initial point of contact for telephone enquiries from contractual clients in order to log tickets and collect information surrounding issues
- work as part of a close nit team
Earnings on positions in WORKPLACE TECHNOLOGIES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1836 £