housing officer
Responsibility
- assist the Head of Housing with all service improvements
- continue with the development of the organisations business plan and housing departments action plan
- use excellent administration skills to further develop the infrastructure of the organisation
Show more +15 - develop, collate, refresh, and ensure successful implementation of the policies and procedures
- be an integral part of the roll out of new IT/software/online systems
- improve the capturing, recording, and analysing of client feedback
- job Title: Housing Services Improvement Officer
- add rigour to quality assurance/practices of diligence
- design and improve templates, checklists, audits, procedures
- hours: Fixed term 12 months, 24-40hrs . Can be flexible
- be a positive advocate for change and be dedicated to championing this within the organisation, working with other management leads/team where needed
- based: Redditch with some home working on a discretionary basis
- assist with the measuring of KPIs
- ensure all data is efficiently managed and appropriately stored
- reports to: Head of Housing
- key Working Relationships: Head of Housing and Support. Managers of maintenance team and Housing service manager
- you would be joining us at an exciting time where you will see your work significantly contribute to the development of the services
- be an integral part of ensuring compliance within health and safety, adding robustness to our systems
Requirements
- confidence to work independently
- flexible approach
- ability to work under pressure
Show more +11 - able to respect the Christian ethos of the YMCA and uphold its values
- experience in supported housing for young people
- commitment to equality and valuing diversity
- experience of writing, collating, and presenting information to a high-quality standard
- experience of working to service standards, targets and deadlines
- excellent effective communication skills, across written, verbal and presentation formats
- experience of dealing with Health and Safety compliance
- excellent writing skills
- good analytical and research skills
- good problem solving skills
- very good IT proficiency, including all mediums in Office 365
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