WILLERBY HILL

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Kingston upon Hull

TIN: 05996730

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Salary at WILLERBY HILL

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WILLERBY HILL is looking for employees for positions:

customer service team leader

Responsibility

supervise and manage a team of customer service representatives
train, coach, motivate and evaluate team performance
ensure consistent adherence to company policies and procedures
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ensure high-quality customer service is delivered by the team
provide exceptional customer service to resolve customer inquiries and issues
assure timely and accurate responses to customer inquiries via phone or email
deal with customer issues that are escalating
collaborate with other departments to resolve customer issues
assist with customer service inquiries during peak times
handle complex customer inquiries or issues

Requirements

2 years of experience in customer service management or a related field
excellent verbal and written communication skills
ability to work under pressure and manage multiple tasks in a fast-paced environment
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strong leadership skills and the ability to motivate and manage a team
demonstrated experience managing and improving customer satisfaction metrics
understanding of CRM software and systems
excellent problem-solving skills
ability to work independently and as part of a team
customer Service: 3 years
supervising: 1 year

Salary in other companies in the position customer service team leader

SOLUTIONS SOCIAL WORK	4960 £	2916 £ 4960 £
RECRUITMENT RESOLUTION	4000 £	2916 £ 4960 £
PLATINUM PARTNERS SEARCH	3333 £	2916 £ 4960 £
BLUE ARROW	3167 £	2916 £ 4960 £
MORGAN SINDALL PROPERTY SERVICES	3167 £	2916 £ 4960 £
POD TALENT	3166 £	2916 £ 4960 £
OmniRMS	3083 £	2916 £ 4960 £
SEVEN RESOURCING	3040 £	2916 £ 4960 £
IMPACT RECRUITMENT	3000 £	2916 £ 4960 £
OUT & OUT ORIGINAL	2916 £	2916 £ 4960 £