WILLERBY HILL Salary
Kingston upon Hull
TIN: 05996730
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Earnings on positions in WILLERBY HILL
WILLERBY HILL is looking for employees for positions:
customer service team leader
Working hours
- full-time | Permanent
Responsibility
- supervise and manage a team of customer service representatives
- train, coach, motivate and evaluate team performance
- ensure consistent adherence to company policies and procedures
- ensure high-quality customer service is delivered by the team
- provide exceptional customer service to resolve customer inquiries and issues
- assure timely and accurate responses to customer inquiries via phone or email
- deal with customer issues that are escalating
- collaborate with other departments to resolve customer issues
Requirements
- 2 years of experience in customer service management or a related field
- excellent verbal and written communication skills
- ability to work under pressure and manage multiple tasks in a fast-paced environment
- strong leadership skills and the ability to motivate and manage a team
- demonstrated experience managing and improving customer satisfaction metrics
- understanding of CRM software and systems
- excellent problem-solving skills
- ability to work independently and as part of a team