WHITE KNIGHT RECRUITMENT

Responsibility

• 34 hours per week
• £20,291 progressing to £22,546
• shifts- Monday to Friday between 9 – 5
  Show more +42
• 1to1 Group are working in partnership with a Homeless Charity to provide a Community support worker on a permanent basis
• for this role it is essential that you have a drivers license and access to your own vehicle
• carrying out housing management duties such as collecting service charges at various locations
• covering Health and Safety duties at various locations
• the post-holder will work to empower and support women and children to make positive choices
• attend relevant meetings regarding young people or with stakeholders/commissioners, where required
• support to move clients on from accommodation services to suitable accommodation options
• collate and produce reports where required
• to establish resettlement services to support women and children to move on from refuge accommodation
• you will mediate and or negotiate with existing housing providers to help prevent homelessness
• contribute to promoting victim’s safety by supporting women to construct a realistic safety plan
• work with external partners to maximise the opportunities available to young people so that they can resettle in the community
• you will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers
• cooking, eating and drinking
• you will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks
• you will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene
• booking and accompanying people to appointments
• you will support your team to achieve their potential through regular staff supervision and coaching and support them with their workload where needed
• to provide one to one support, advice and assistance to women and their children who have experienced domestic violence and abuse and are staying in the refuge
• undergoing basic medical checks
• you will manage young people and visitors in the immediate external areas and any associated safety issues
• carrying out drop in sessions at designated locations
• you will be working as part of a team to provide community support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent
• you will be involved in the recruitment of your team, including relief staff and volunteers and be responsible for ensuring appropriate shift cover
• assisting with personal care such as washing and dressing
• carry out quality checks on our young people’s support records to ensure organisational standards are upheld
• to provide advice by telephone and face to face to assist victims/survivors experiencing domestic violence to understand the services available and make choices about their own future
• liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement
• helping people to plan meals, cook, eat and drink
• advise client on appropriate agencies to contact i.e. debt and housing issues
• monitoring individuals’ conditions, taking their temperature, pulse, respiration and weight, and helping with medication
• crisis Intervention: Respond to crises and emergencies affecting young people, providing immediate support and connecting them with appropriate resources
• ensure staff are supporting young people in areas such as substance use, health and well being, life skills, money management and managing their tenancies
• follow our organisational policies and procedures
• you will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes
• travel and cover services across a geographical patch as and when required
• booking transport and accompanying on social outings
• any other reasonable duties required in the interest of the organisation
• the post-holder will work as part of the refuge team, and ensure a high standard of information, advice and temporary accommodation is provided
• ensure an effective and timely response to all complaints and
• help to maintain a welcoming, safe environment, identifying and minimising all potential risks to all our young people, visitors to the service and the building
• working in partnership with Social Services, Education, Health etc to ensure that women and children using our services have the best possible support and opportunities

Requirements

• excellent communication and interpersonal skills
• passion for working in a client/customer facing role
• knowledge of local resources and services for young people in West Berkshire
  Show more +32
• knowledge of the benefits system and tenancy legislation
• experience of supporting someone living with mental health or substance misuse
• experience of recognizing and respecting each client as an individual who has abilities, ideas, responsibilities, wishes, hopes and feelings
• ability to work independently and as part of a team
• have an interest and genuine concern for homelessness and related issues
• have a valid online DBS for Adults and Children
• experience of working with vulnerable groups who have been subject to domestic violence and abuse
• understanding of Neuro Diversity/ behaviors/ communication and trauma informed Care
• understanding of the challenges faced by young people and a commitment to making a positive impact
• valid UK Drivers License
• experience of recognising and responding to safeguarding concerns
• knowledge of safeguarding and risk management
• good IT and keyboard skills
• ability to build rapport quickly with women and children participating in the service
• clear understanding of professional boundaries
• 5.6 weeks paid annual leave
• knowledge and understanding of safeguarding adults and children
• flexible hours to fit around your other commitments
• empathetic, caring, and compassionate personality
• clear communication skills
• comprehensive training and ongoing support
• ability to be proactive and show initiative when interacting with clients and agencies
• willingness to learn, reflect and self-recognize areas to develop
• the opportunity to progress your career
• A commitment to the empowerment of all victims and survivors of domestic abuse
• support or care: 1 year
• the ability to quickly assess information and situations, make common sense decisions and communicate these clearly
• care: 1 year
• auto-enrolment pension scheme
• white Knight Recruitment are working in partnership with an innovative and unique provider of all services to those affected by domestic abuse
• be able to organize and priorities own workload to ensure deadlines are met and agreed targets achieved
• \*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010

Benefits

• service car

Trade

• medical Technician
• Medical Technician

Earnings for position support worker

Responsibility

• 34 hours per week
• £20,291 progressing to £22,546
• shifts- Monday to Friday between 9 – 5
  Show more +41
• 1to1 Group are working in partnership with a Homeless Charity to provide a Community support worker on a permanent basis
• for this role it is essential that you have a drivers license and access to your own vehicle
• carrying out housing management duties such as collecting service charges at various locations
• covering Health and Safety duties at various locations
• the post-holder will work to empower and support women and children to make positive choices
• attend relevant meetings regarding young people or with stakeholders/commissioners, where required
• support to move clients on from accommodation services to suitable accommodation options
• collate and produce reports where required
• to establish resettlement services to support women and children to move on from refuge accommodation
• you will mediate and or negotiate with existing housing providers to help prevent homelessness
• contribute to promoting victim’s safety by supporting women to construct a realistic safety plan
• work with external partners to maximise the opportunities available to young people so that they can resettle in the community
• you will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers
• cooking, eating and drinking
• you will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks
• you will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene
• booking and accompanying people to appointments
• you will support your team to achieve their potential through regular staff supervision and coaching and support them with their workload where needed
• to provide one to one support, advice and assistance to women and their children who have experienced domestic violence and abuse and are staying in the refuge
• undergoing basic medical checks
• you will manage young people and visitors in the immediate external areas and any associated safety issues
• carrying out drop in sessions at designated locations
• you will be working as part of a team to provide community support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent
• you will be involved in the recruitment of your team, including relief staff and volunteers and be responsible for ensuring appropriate shift cover
• assisting with personal care such as washing and dressing
• carry out quality checks on our young people’s support records to ensure organisational standards are upheld
• to provide advice by telephone and face to face to assist victims/survivors experiencing domestic violence to understand the services available and make choices about their own future
• liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement
• helping people to plan meals, cook, eat and drink
• advise client on appropriate agencies to contact i.e. debt and housing issues
• monitoring individuals’ conditions, taking their temperature, pulse, respiration and weight, and helping with medication
• ensure staff are supporting young people in areas such as substance use, health and well being, life skills, money management and managing their tenancies
• follow our organisational policies and procedures
• you will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes
• travel and cover services across a geographical patch as and when required
• booking transport and accompanying on social outings
• any other reasonable duties required in the interest of the organisation
• the post-holder will work as part of the refuge team, and ensure a high standard of information, advice and temporary accommodation is provided
• ensure an effective and timely response to all complaints and
• help to maintain a welcoming, safe environment, identifying and minimising all potential risks to all our young people, visitors to the service and the building
• working in partnership with Social Services, Education, Health etc to ensure that women and children using our services have the best possible support and opportunities

Requirements

• passion for working in a client/customer facing role
• knowledge of the benefits system and tenancy legislation
• experience of supporting someone living with mental health or substance misuse
  Show more +30
• experience of recognizing and respecting each client as an individual who has abilities, ideas, responsibilities, wishes, hopes and feelings
• have an interest and genuine concern for homelessness and related issues
• have a valid online DBS for Adults and Children
• non-judgmental and positive attitude
• experience of working with vulnerable groups who have been subject to domestic violence and abuse
• understanding of Neuro Diversity/ behaviors/ communication and trauma informed Care
• valid UK Drivers License
• experience of recognising and responding to safeguarding concerns
• knowledge of safeguarding and risk management
• good IT and keyboard skills
• ability to build rapport quickly with women and children participating in the service
• competitive hourly rate £10.20
• clear understanding of professional boundaries
• 5.6 weeks paid annual leave
• knowledge and understanding of safeguarding adults and children
• flexible hours to fit around your other commitments
• empathetic, caring, and compassionate personality
• clear communication skills
• comprehensive training and ongoing support
• ability to be proactive and show initiative when interacting with clients and agencies
• willingness to learn, reflect and self-recognize areas to develop
• the opportunity to progress your career
• A commitment to the empowerment of all victims and survivors of domestic abuse
• support or care: 1 year
• the ability to quickly assess information and situations, make common sense decisions and communicate these clearly
• care: 1 year
• auto-enrolment pension scheme
• white Knight Recruitment are working in partnership with an innovative and unique provider of all services to those affected by domestic abuse
• be able to organize and priorities own workload to ensure deadlines are met and agreed targets achieved
• \*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010

Benefits

• service car

Earnings for position support worker

Responsibility

• to support the Service Manager to set-up, develop, manage and quality assure of all aspects of children and young people’s services
• to identify, plan and manage new developments and contribute to the Business Plan and funding applications
• to ensure that standards for delivery of services are monitored and evaluated to meet contractual, practice and quality requirements
  Show more +18
• to be responsible the development of professional practice standards and Key Performance Indicators within the service
• to attend service user consultation and seek feedback from clients
• responsible for the set-up, development, operational management and quality assurance of all aspects of children and young people’s services
• organise weekly key worker sessions with individual clients, using Recovery Star, WRAP and person-centred planning tools
• to ensure that staff make these meetings engaging and well used as a feedback and communication channel with clients
• key workers will also help clients create their own advance directives and advance statements
• complete monitoring and financial returns required by funders/commissioners. To also present reports, statistics, updates on staffing, case studies etc to the Senior Leadership Team and/or Board of Trustees as and when required
• the deputy project manager will need to ; plan, organise, timetable and lead a range of appropriate groups, e.g
• to recruit, induct, supervise, lead and develop staff within policy and quality standards and to provide a range of high quality services
• take a lead role and provide support and advice to staff in creating and reviewing robust risk assessments, produce and agree management plans, personalised recovery support plans and structured move-in plans with new residents
• managing mental health, living skills, nutrition, assertiveness skills, confidence building, mindfulness, stress management, relapse prevention
• to lead and motivate teams ensuring staff are communicated with effectively. Coach and train to ensure the provisions are equipped with skilled and positive staff
• provide direct support to education, Police, primary care services, housing departments and Children’s social care in the provision and co-ordination of support developing strong relationships with these and other partners to improve the outcomes for clients
• take a lead role and provide support and advice to staff in assessing new service users, liaise with professionals, other mental health placements and hospitals and prepare management plans for individuals prior to admission to York Road
• organise a rota of activities and events for service users, including contribution to the flexi approach to team work
• the Deputy Manager will Support individuals to achieve their goals and aspirations through individual key work, targeted recovery outcomes-focused interventions and person-centred planning, utilising a core and flexi approach, enabling service users to choose who they would like to support them with each task
• these sessions will focus on mental health insight, awareness and resilience, medication management including self medication, as well as symptom management, including coping strategies and self-management techniques
• to gain the views of clients to ensure that they are able to say if they are dissatisfied with their support or the organisation

Requirements

• experience of working in education/children’s home/Children’s Social Care/refuge/women’s advice centre/Children’s Centre/ early years care or other relevant agency
• A minimum of 2 years line management experience
• 1.A minimum of 2 years line management experience
  Show more +28
• experience of providing support to families under stress and advocating for women, children, young people and men
• 2.A minimum of 2 years direct experience of providing emotional and practical support to those affected by domestic abuse
• have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
• 2.To identify, plan and manage new developments and contribute to the Business Plan and funding applications
• experience of dealing with crises and emergencies
• have strong crisis management skills and the ability to deal with stressful and difficult situations
• 3.Experience of dealing with crises and emergencies
• A minimum of 2 years direct experience of providing emotional and practical support to those affected by domestic abuse
• 4.Experience of working in education/children’s home/Children’s Social Care/refuge/women’s advice centre/Children’s Centre/ early years care or other relevant agency
• experienced and skilled in managing and developing staff and providing supervision
• 4.To be responsible the development of professional practice standards and Key Performance Indicators within the service
• knowledge of the benefits system and welfare rights legislation
• experience of developing and delivering new services
• ability to contribute to the strategic direction of Stop Domestic Abuse
• 5.Experience of developing and delivering new services
• 5.Responsible for the set-up, development, operational management and quality assurance of all aspects of children and young people’s services
• knowledge of the core principles and legislation relating to safeguarding and child protection
• 6.Knowledge of the core principles and legislation relating to safeguarding and child protection
• havant, UK
• excellent, organisation and time management skills
• at least 2 years’ experience of work in a relevant field including case management
• location
• 1.Complete monitoring and financial returns required by funders/commissioners. To also present reports, statistics, updates on staffing, case studies etc to the Senior Leadership Team and/or Board of Trustees as and when required
• domestic Abuse: 2 years
• management: 2 years
• white Knight Recruitment are working in partnership with an innovative and unique provider of all services to those affected by domestic abuse
• \*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010
• 3.Provide direct support to education, Police, primary care services, housing departments and Children’s social care in the provision and co-ordination of support developing strong relationships with these and other partners to improve the outcomes for clients

Earnings for position service manager

Responsibility

• andover
• winchester
• salary DOE
  Show more +26
• £23,000 – £25,000 per annum
• 1to1 Group are looking for an experienced Customer Service Advisor to join a busy team in their supportive Customer Service Team
• 1to1 Group have an excellent new opportunity for a Customer Service Advisor to join our client’s friendly team
• the company are family owned, and offer a great working environment
• process inbound customer orders and quotations
• the role is fully office based Monday to Friday 9am – 5pm
• the ideal candidate will be able to work as part of a team, in a fast-paced and vibrant office
• manage and respond to inbound email orders and customer queries
• process customer sales orders placed by telephone / email / fax
• this is a full-time permanent position, working Monday to Friday 8.30am – 5.30pm
• ensure all orders are placed on the system in a timely manner supporting existing customer agreements in place
• respond to incoming customer calls and email enquiries
• company benefits include private healthcare, company pension and free onsite parking
• timely provision of proactive advice to customers on products, deliveries, out of stock and associated alternatives where appropriate
• provide accurate information about products and services
• supplier liaison which includes returns, back-orders and analysis reports for delivery discrepancies
• provide support to health care professionals and patients
• managing orders from start to finish – tracking, processing and monitoring orders
• investigate order queries, returns or complaints
• sending follow-up courtesy emails to website customers
• to succeed in this role, you will need to provide a prompt, efficient, reliable service in a courteous manner via various channels, face to face, over the phone, or via emails and letters. Excellent telephone manner is essential
• communicate and coordinate with internal departments to ensure excellent customer service
• follow up on customer interactions where necessary
• process credit card payments
• normal administrative duties associated with this type of role
• posted

Requirements

• previous experience in a Customer Service / Back Office / Administration role
• excellent communication skills, both written and verbal
• attention to detail
  Show more +16
• confident telephone manner
• ability to follow instructions
• customer focused
• ability to prioritise and to complete tasks fully and in good time
• high level of accuracy and attention to detail
• action customer requests
• ability to follow procedures
• multi-task – dealing with several queries at the same time
• team player with good interpersonal skills
• good communication with customers and colleagues
• self- motivated “can do” attitude
• excellent telephone manner
• strong IT skills: Microsoft and Sage
• ability to work under pressure
• adaptability
• good time keeping

Earnings for position customer service advisor

Responsibility

• to provide support to victims and survivors to maintain their current accommodation
• provide safety planning for the family
• the post-holder will work to empower and support all victims and survivors of domestic abuse to make positive choices
  Show more +16
• to empower young people to make safe choices and to develop an individual safety and support plans
• support victims to understand their housing options and access or maintain suitable, safe accommodation
• to participate in the delivery of the on-call out of hours on a rota basis
• the focus of this role is on preventing domestic abuse by providing support, advice and assistance to adults in the community who have experienced or are at risk of domestic abuse
• the focus of the role is to prevent young people entering abusive and/or exploitative relationships by providing group work and holistic one-to-one support
• to provide a high-quality and pro-active front-line service to victims of domestic abuse and stalking; delivering a pathway of care focusing on safety and protection to those at highest risk of domestic homicide and stalking behaviours
• to provide safety planning, support, advice, and assistance to adults in the community supporting them to keep safe in and maintain their current or new accommodation
• the post holder will work to increase young people’s knowledge and understanding about healthy/unhealthy relationships, domestic abuse, type of exploitation, how to recognise abusive/exploitative tactics and where to seek support and advice
• focus on and prioritise high-risk stalking cases and provide a pro-active, short to medium term crisis intervention service through individual safety planning, multi-agency risk management strategies and personal support
• ensure that good practice and a thorough understanding of tactics, behaviours, risk, and motivations of perpetrators using stalking behaviours are embedded within the workplace environment and the implementation of a robust risk management strategy
• to work on helpline on a rota basis and provide advice and support to all those affected by domestic abuse and professionals
• to work in partnership with Southampton IDVA service to deliver Pippa providing initial advice, information and guidance to victims, professionals, and family members
• to ensure that the practical and emotional needs of victims and survivors living in the community are met including immediate and ongoing safety planning
• identify and advocate for survivors and victims of stalking at the stalking clinic and contribute to effective risk management strategies and a co-ordinated multi-agency response
• work with high-risk stalking victims in domestic abuse cases to help them access services, report to police and to keep them and their children safe. To undertake risk assessments and utilise progress measurement tools as appropriate
• to ensure you work in close partnerships with other professionals and organisations in the locality effectively integrating with their services where this enables us to better reach visible and hidden clients

Requirements

• experience of recognising and responding to safeguarding concerns
• experience of managing a caseload of High and Medium risk victims of domestic abuse
• experience of working with vulnerable groups
  Show more +18
• experience of working within a multi-agency and legislative framework
• an understanding of the complexities of partnership working and a commitment to partnership working
• having strong crisis management skills and ability to deal with stressful and difficult situations
• an understanding and knowledge of child protection and safeguarding and the ability to work within national, local and organisational guidelines
• have strong crisis management skills and the ability to deal with stressful and difficult situations
• an understanding of safe working practices while working in client’s homes
• have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
• an understanding and knowledge of the impact of domestic abuse and exploitation on young people
• demonstrable experience of working with young people and children who are vulnerable
• have excellent communication, negotiation, and advisory skills, both written and verbal
• an understanding and awareness of the needs of children and young people who have experienced/are at risk of domestic abuse and exploitation
• organisational skills and the ability to prioritise work daily, take the initiative and problem solve
• have a good understanding of domestic abuse including the impact of domestic abuse on all members of the family (including victim, perpetrator and children
• white Knight Recruitment are working in partnership with an innovative and unique provider of all services to those affected by domestic abuse
• \*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010
• strong commitment to anti-oppressive practice and working with diversity
• an understanding of and an empathy with the needs
• and experiences of women, children and men who have experienced domestic violence