WESTERN AUTOMOTIVE

Responsibility

• provide exceptional customer service by promptly and accurately responding to customer inquiries and concerns
• accurate inputting of information to our Dealer Management System
• handle a steady volume of incoming calls and emails in a professional and courteous manner
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• assist customers with bookings & updates on work in progress
• process orders, returns, and exchanges of parts ordered for bookings
• maintain accurate customer records and update information as necessary
• collaborate with other departments to resolve customer issues and ensure customer satisfaction
• identify opportunities for process improvements to enhance the customer experience

Requirements

• previous experience in a customer service role preferred
• excellent communication skills, both verbal and written
• strong problem-solving skills and ability to think quickly on your feet
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• ability to multitask and prioritize tasks in a fast-paced environment
• proficient in using computer systems and software applications
• ability to work independently as well as part of a team
• retail sales: 1 year
• customer service: 1 year

Benefits

• profit sharing

Earnings for position service administrator

Requirements

• minimum 5years experience at main dealer or independent capable of working on all makes and models
• you’ll need a current valid UK Driving License
• you must own a stocked toolbox
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• MOT qualification is desirable, but not essential
• the ability to manage your time and workload effectively with minimum supervision
• A good level of physical fitness in order to carry out the full demands of the role
• level 3 qualification NVQ 3, City & Guilds or equivalent in light vehicle diagnostics, maintenance and repairs, Tyre Fitting experience and additional commercial vehicle experience/ qualifications would be preferable however not essential
• workshop: 5 years

Benefits

• company car

Requirements

• minimum 5years experience at main dealer or independent capable of working on all makes and models
• you’ll need a current valid UK Driving License
• you must own a stocked toolbox
  Show more +5
• MOT qualification is desirable, but not essential
• the ability to manage your time and workload effectively with minimum supervision
• A good level of physical fitness in order to carry out the full demands of the role
• level 3 qualification NVQ 3, City & Guilds or equivalent in light vehicle diagnostics, maintenance and repairs, Tyre Fitting experience and additional commercial vehicle experience/ qualifications would be preferable however not essential
• workshop: 5 years