store manager
4 the last 196 days, recently 2023-08-10
Responsibility
- we're looking for an Assistant Store Manager to join the West Elm team at our Tottenham Court Road, London store
- our mission is to enhance the quality of our customers’ lives at home
- we put the customer at the center of everything we do, every day
Show more +10 - our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility
- as an Assistant Store Manager, you will support the management team in achieving goals by providing World-Class service
- you will serve as a role model for building relationships with customers
- you will maintain a presence through store supervision to ensure appropriate staff coverage in all areas of the store
- leads the store team to create an exceptional experience for customers and exceed sales goals
- reinforce customer service principles by coaching staff on their successes and challenges
- utilise Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
- create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
- ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritising the customer experience
- ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system
Requirements
- excellent communication, organisation and leadership skills
- superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
- great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
Show more +1 - some previous retail sales experience or management experience in a customer service-related field
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