WEST COUNTRY DOORS LONDON Salary
UNIT 3 RIVERSIDE RIVERSIDE WAY SEATON EX12 2UE
TIN: 06319702
WEST COUNTRY DOORS LONDON Premium profile inactive Premium profile inactive
Earnings on positions in WEST COUNTRY DOORS LONDON
WEST COUNTRY DOORS LONDON is looking for employees for positions:
service administrator
Working hours
- full-time
Responsibility
- ensure Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with customer SLA's and GDPR
- schedule reactive jobs using the Big Change CRM system
- handle incoming calls and manage outgoing calls as required
- ensure prompt resolution to customer enquiries
- the Service Desk CRM Administrator provides first line help desk support. With strong administrative skills and customer focus, you will provide a friendly and proactive service to our valued customers and field based engineers
- generating quotes for new repairs and servicing using our CRM system
- assigning our engineers to service and emergency call outs
- respond to queries, amend data and re-issue tasks as required
Requirements
- administrative: 5 years
- CRM software: 1 year