WEST BASE Salary

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35 FIRS AVENUE LONDON N11 3NE ENGLAND
TIN: 13618988
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WEST BASE is looking for employees for positions:

customer service manager

  • customer service manager

Working hours

  • full-time

Language

  • english

Responsibility

  • west Base Electronics Ltd is an Electrical Wholesaler & Trade Supplier based in South Ruislip, Middlesex
  • resolving customer queries via email, mail and social media
  • we are currently looking for a Customer Service Manager to join our growing team
  • categorising email requests
  • managing and Reporting of automated responses
  • suggesting revised processes and workflows to improve Customer Experience
  • customer Satisfaction is key to our business; the following skills are required
  • oversee Customer Returns

Salary

  • salary

Requirements

  • awareness of current Online marketplace platforms, such as Amazon & eBay
  • excellent English language skills - Written and Verbal
  • excellent communication skills - Verbal
  • ability to summarise and categorise requests
  • technical knowledge in regard to email rules and automations
  • ability to work in a team
  • organisational skills - ability to manage & report priorities
  • attention to detail