WEDUC UK  Salary

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21 JUBILEE DRIVE LOUGHBOROUGH LE11 5XS ENGLAND
TIN: 09571812
 Education
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WEDUC UK

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WEDUC UK is looking for employees for positions:

customer account manager

  • customer account manager
  • marketing manager
  • customer advisor

Working hours

  • permanent

Responsibility

  • the role will primarily focus on customer care but will also require elements of training
  • are you a proactive Customer Success of Account Manager that thrives on interaction with clients and providing a premium service?
  • are you looking to be part of a market leading EdTech company?
  • weduc brings the latest communication technology into the education market, and we are looking for an individual that will be committed to our mission of simplifying the challenges of communication in schools
  • do you have the thirst and drive to be part of the team that supports our innovative products?
  • we are looking for an innovative, individual that is currently working as a customer care advisor in the educational space or a school/trust administrator with proven experience in a similar role, to join our growing technology company to support our SaaS mobile and web-based applications
  • work as part of a team handling customer queries and answering calls
  • identify upsell opportunities

Requirements

  • have experience of customer service within the education or EdTech sector
  • excellent standard of written and oral communication skills
  • proven ability to successfully train customers on the use of a product and be a confident presenter
  • find it easy to learn how to use new products and features
  • experience of managing and delivering product communication to customers via many mediums, such as webinars and user groups
  • excellent organisation skills
  • familiarity with educational products such as but not limited to, SchoolComms, Teachers2Parents, ParentPay, or similar school communication solutions
  • experience with Capita SIMS or other School Management Information Systems