VTEC SOLUTIONS Salary
6TH FLOOR GORDON CHAMBERS 90 MITCHELL STREET GLASGOW G1 3NQ
TIN: SC351802
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Earnings on positions in VTEC SOLUTIONS
VTEC SOLUTIONS is looking for employees for positions:
service administrator
Working hours
- full-time
Responsibility
- working with & liaising with engineers to schedule customer appointments
- diagnosing and rectifying customers issues
- day-to-day use of CRM system
- answering phone calls, taking messages and connecting calls to proper departments
- resolve customer complaints quickly and efficiently
- activating telematics equipment
- reporting KPI & resolution times to senior management
Requirements
- thrive in a busy working environment and cope with working under pressure
- demonstrate excellent organisational skills
- ability to operate technical equipment
- standard computer skills
- CRM systems
- an eager learner able to quickly assimilate the knowledge required
- technical support: 1 year
- customer service: 1 year