VITESSE PSP in London Salary

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9TH FLOOR 107 CHEAPSIDE LONDON EC2V 6DN UNITED KINGDOM
TIN: 08461258
  Finance and Insurance
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VITESSE PSP
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VITESSE PSP is looking for employees for positions:

client services manager

  • client services manager

Working hours

  • full-time

Benefits

  • mutual

Responsibility

  • we’re looking for a Client Services Manager to join our Team in Holborn, London
  • through proactive engagement, you will gain exposure to all products, solutions and processes to support our customers’ businesses
  • about the team
  • you will be working primarily with our Relationship Management Team and Business Development to build strong relationships and support commercial growth across our client base
  • as the clients go-to person within Vitesse, you will work alongside various Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Commercial Team to grow revenues for a portfolio of clients
  • the Client Services Manager – role specifically falls within the Commercial Team, which is part of Vitesse’s broader Commercial Sales Team, reporting to our VP, Relationship Management
  • the Sales Team has a number of different responsibilities with the overarching aim of growing revenues across both existing and new customers

Requirements

  • develop strong relationships with our existing customers through proactive engagement, effective communication and a deep understanding of our product offering
  • collaborating with customer support relating to complex queries
  • handle customer escalations across service points – including co-ordinating response and holding internal teams accountable for resolution
  • collaborate closely with your established colleague network across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner
  • what you need to succeed
  • drive revenue growth across key customers, working alongside the Commercial team to execute the broader sales strategy from onboarding prioritisation to optimising payment flows
  • 2-4 years experience in a customer facing role with a strong client-oriented focus