VIRTUOSO DOORS

Responsibility

• comply with all company & site health & safety rules including the correct use of Personal Protection Equipment where appropriate
• deliver products to customer sites, ensuring that only authorised personnel receive and sign for the goods, and complying as far as possible with customer directions
• ensure that all products are loaded and unloaded in a safe and suitable manner using approved methods and mechanical handling aids as appropriate to the size, weight and type of equipment
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• use suitable approved methods to secure the load in/on the vehicle during transit and, where appropriate, ensure it is protected from weather, impact or other damage

Requirements

• holds a Full driving licence valid in the UK for the class of vehicle to be driven
• previous experience of multi drop delivery driving, and of driving the relevant vehicle class
• to being work as and when required
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• has a good knowledge of the geography of Great Britain
• to work overtime as required
• to spend nights a week away from base as and when required
• good knowledge of legislation affecting commercial vehicle operating procedures
• to attend any personal, depot, regional or Company meetings as requested
• able to carry out manual handling tasks
• to attend any internal or external training courses as requested
• positive, pro-active person with a friendly approach
• A great work ethic with a positive, can-do attitude

Earnings for position driver

Responsibility

• to manage the logistics operation in Follingsby
• to liaise with colleagues within manufacturing in Follingsby to ensure all doors are ready in time to be loaded
• to ensure the efficient and accurate consolidation of loads to despatch from Follingsby
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• to oversee outbound load preparation for items being despatched from Follingsby to customer premises or to Huntingdon
• to liaise with colleagues in the logistics operation in Huntingdon regarding forward transport planning and forecasting
• to review and add value to the transport plans and liaise with Group colleagues to drive efficiency in our transport operations
• to manage a small team of Drivers and loaders, on day and night shifts, in all aspects of people management
• to ensure all team members follow safe systems of work in the movement of product
• to oversee the efficient unload of inbound trunks from Customade Sites, ensuring deliveries are checked and put away into correct distribution zones are required
• to implement KPIs for the logistics operation to measure performance and influence continual improvement
• to ensure compliance with all relevant legislation, including but not limited to, drivers’ regulations and health, safety, and environmental compliance
• to manage a logistics budget, working closely with Finance to ensure adherence to budget
• to manage agency relationships to support the availability of agency labour when required
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• responsible for the logistics operated from Follingsby, this will necessitate collaborating closely with colleagues in locations across the Group and managing colleagues in loading and distribution teams in Follingsby to deliver a service that consistently meets customer expectations and is cost efficient

Requirements

• previous logistics experience, ideally at a management level and preferably in a third party or manufacturing environment
• hold relevant CPC qualification
• IT Literate
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• familiarity with transport planning software
• understanding of driver legislative regulations and compliance
• ability to motivate and lead a team
• attention to detail, highly numerate and accurate
• logical and methodical approach
• resilient with a flexible approach
• ability to communicate at all levels of the organisation and make strong working relationships
• customer focused

Earnings for position logistics manager

Responsibility

• carry out checks on access control permissions across the networks to a formal process
• support our Office 365 infrastructure and all active network equipment and on premise servers
• to undertake proactive daily checks on key systems to ensure any potential issues are spotted
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• in accordance with our joiners and leavers process ensure that Active Directory accounts are created and disabled in a timely fashion
• assist in creating IT documentation, processes and procedures
• to install all necessary software and hardware needed by our staff
• manage and assisting with all support queries into the team through our in house helpdesk system. Escalating calls within the department as necessary to deliver a timely solution to staff, keeping them informed of progress
• ensure that IT peripherals stock is kept up to date and at a reasonable level of supply
• maintain and support servers and networking equipment with security patches and updates
• ensure that staff equipment is regularly maintained with security patches, and keep systems running smoothly with annual refresh
• to help procure IT hardware and software by requesting quotes and purchasing equipment from our preferred supplier
• as the sole IT infrastructure technician onsite at Virtuoso Doors Ltd. You will be the first point of contact for all internal IT issues, supporting office and manufacturing staff and equipment

Requirements

• an enthusiastic and professional attitude
• someone who has a real passion for IT
• A commitment to self-learning and delivering the best customer service
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• excellent communication skills, both verbal and written
• ability to be pro-active in delivering and communicating support solutions to staff
• working with Windows 10 and 11
• candidates should have a minimum of 2 years experience in a similar IT support role
• windows Server 2016/2019
• exchange server and Office 365
• sharepoint Online
• microsoft Teams
• installing and supporting application software
• active Directory and Group Policy
• maintaining formal IT documentation
• able to work on their own initiative as well as part of a team, as there will be times without direct supervision
• full driving license and own car, with the ability to visit our remote sites around the country to provide in person support, sometimes for a few days at a time
• methodical working, ability to create and follow instructions
• becoming an excellent problem solver with flexible solutions – understanding and solving issues quickly for hardware, software and network
• following formal processes to an international standard framework

Benefits

• laptop
• mobile phone

Responsibility

• VIRTUOSO DOORS is an industry-leading business, providing one of the largest high-end composite door ranges available
• we are now looking to recruit a permanent Customer Services Advisor for our Virtuoso Doors Division to join our team
• first point of call for customer enquiries and complaints for top 60 customers
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• forward planning to oversee future delivery requirements are met where there have been complaints
• high level of customer service including pre-order and after-sales care
• with a capability and capacity that continue to grow, Virtuoso Doors’ success is born from both the excellence of its products and the outstanding calibre of its people
• logging complaints onto Evo Net and managing own workload
• part of a group that includes Customade Group Ltd, Polyframe Ltd, and Stevenswood we are expanding and operate from our state-of-the-art manufacturing facility based in Gateshead
• working as part of the Sales Support Team ensure that allocated work is completed
• prepare reports for customers to show orders, invoices, credits and OTIF when required
• liaison with other departments in resolving customer enquiries
• prompt and efficient response to customers ensuring customer satisfaction
• to be able to meet daily KPI’s for actions required
• to ensure all tasks are completed within the required timescale
• setting up new accounts on relevant software
• supporting the external sales team in their duties
• support any assign key accounts in any queries or issues
• assign relevant customers as red flag customers and monitor regularly, report these changes to production management
• follow up on new customer orders for a 6 order period and feedback to senior management

Requirements

• strong administration skills
• high levels of Customer Service
• good telephone manner
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• great attention to detail
• patience and tenacity
• excellent communication skills
• high levels of time management and ability to prioritise own workload

Responsibility

• ensure the Transport department meets its Operator Licence Compliance Requirements
• control and despatch of any cross docked group orders in requested timescales
• manage department costs to budget to ensure minimum spend for maximum output, within agreed parameters
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• legal compliance and management of systems controlling and operating an own fleet of vehicles
• regular documented audits of routing to continuously improve both service and cost efficiency
• responsible for the despatch of site produced orders to meet customer requirements within budget and to agreed On Time and In full targets
• proactive approach to managing a large team in terms of recruitment, communication, training, performance management etc
• analysing KPIs to identify opportunities to continually improve performance
• responsible for ensuring health and safety compliance; including but areas such as risk assessments, equipment maintenance and repair, documented safe operating procedures, safe manual handling etc
• liaising with any Agency/Third party suppliers to ensure full understanding of site and duty roles, including inductions
• developing effective internal and external relationships, ensuring timely communication and a customer focused approach
• good management techniques in warehousing disciplines – Pick – Pack and Despatch operations
• regular driver downloads to record driver performance and raise acknowledgement letters where needed, to be used in conjunction with the tracking systems for route suitability and efficiency
• experienced Person Management techniques in Transport and Despatch to maximise performance and minimise cost

Requirements

• previous Despatch and Transport management experience in a busy and demanding environment
• strong people management experience
• able to plan and execute and deliver targets with a continual emphasis on improving performance
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• ideally holds a IOSHH qualification or has significant experience of driving improvement in health and safety within a logistics environment
• holds a CPC accreditation
• knowledge and understanding of legal compliance required in a Road Transport environment
• effective problem solving, analytical and organisation skills
• ability to communicate at all levels of the organisation and with both internal and external customers
• proven track record of effective decision making
• A ‘can do’ proactive approach, with the ability to motivate others
• IT Literate
• flexible in approach to work requirements, shift patterns to meet business needs