customer service representative
Responsibility
- maternity Cover Fixed Term Contract
- we have an exciting opportunity to join our growing business here at Vintage Sofa Co
- we are based at the historic Jowler Mill in the heart of the industrial South Pennines
Show more +8 - vintage Sofa uses premium velvets, leather hides and Harris Tweed in our unique range of sofas, armchairs, and footstools
- our showroom is situated between Hebden Bridge, Haworth, and Halifax in the steep sided Luddenden Valley
- the company has grown substantially and with this comes great opportunities
- as a Customer Service Representative, you will absolutely represent our brand and vision delivering fantastic, friendly customer service
- the role also includes route planning and delivery loads, working alongside the warehouse team
- we offer a competitive salary and a benefit package including discounted staff purchase rate
- you will be the first point of contact for our customer and support our customers by providing order updates, supplier chasing, dealing with aftersales / complaints, arranging delivery of customer orders through our partnered carrier and in-house team, and processing returns
- being a family run business, we are passionate about growing our own talent and offer great career and development opportunities for people who want to succeed
Requirements
- customer Services experience
- enjoy working in a team environment
- organised and able to multitask, and an efficient notetaker
Show more +10 - confidently and efficiently handle customer queries over the phone and via email whilst providing the highest level of customer service
- supporting customers with any aftersales, being patient, empathetic and passionately communicative with all customers
- problem solving and initiative skills
- manage customer complaints, not be flustered, and have initiative to resolve
- must have the ability to deal with difficult customers whenever necessary
- customer services: 1 year
- able to use your initiative on how to improve processes to improve productivity
- attention to detail when dealing with customer orders
- must have good time management skills to ensure all customer queries are responded to within the Company's deadline
- able to work under pressure and prioritize work-load
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