customer service representative
Responsibility
- maintaining a positive and professional attitude toward each customer
- maintaining a positive, empathetic and professional attitude toward customers at all times
- solve problems and find the best possible solutions
Show more +12 - responding promptly to customer inquiries
- become a product expert and understand each customer's needs
- communicating with customers through various channels
- provide real, effective solutions and deliver exceptional customer service
- acknowledging and resolving customer complaints
- knowing our products inside and out so that you can answer questions
- processing orders, forms, applications, and requests
- keeping records of customer interactions, transactions, comments and complaints
- managing a team of junior customer service representatives
- communicating and coordinating with colleagues as necessary
- providing feedback on the efficiency of the customer service process
- ensure customer satisfaction and provide professional customer support
Requirements
- high school diploma and/or general education
- high school diploma, general education degree or equivalent
- ability to maintain your attitude when customers are upset
Show more +6 - ability to stay calm when customers are stressed or upset
- basic knowledge of computers
- comfortable using computers
- customer facing experience in retail, hospitality or other
- experience working with customer support
- desire to provide the best possible experience for customers
Salary in other companies in the position customer service representative
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| CALLAWAY GOLF EUROPE | 2500 £ | 2333 £ 2500 £ |
| OMEGA RESOURCE GROUP | 2500 £ | 2333 £ 2500 £ |
| CENTRE PEOPLE APPOINTMENTS | 2500 £ | 2333 £ 2500 £ |
| RESOURCING SOLUTIONS | 2500 £ | 2333 £ 2500 £ |
| LANGUAGE MATTERS RECRUITMENT CONSULTANTS | 2416 £ | 2333 £ 2500 £ |
| TIGER RECRUITMENT | 2400 £ | 2333 £ 2500 £ |
| THE RECRUITMENT INDEX | 2400 £ | 2333 £ 2500 £ |
| TTS VOLVO TRUCKS | 2375 £ | 2333 £ 2500 £ |
| DISRUPTIVE TALENT GROUP | 2333 £ | 2333 £ 2500 £ |