VETSNET C.I.C Salary
102 CAMBRIDGE ROAD WATERBEACH CB25 9NJ UNITED KINGDOM
TIN: 10314269
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Earnings on positions in VETSNET C.I.C
VETSNET C.I.C is looking for employees for positions:
service manager
Working hours
- full-time | Contract
Responsibility
- develop positive change, simple navigation and local access of community clubs and activities with core partners
- develop co-production model to improve relationships and experiences with SEND young people and parents
- build new advisory groups and positive partner supporters, including co-production engagement events
- build new relationships with community groups and external organisations, including mainstream clubs and activities
- apply new quarterly programme and engagement events across core partners and key stakeholders
- apply new delivery quality assurance and club compliance procedures with support from core partners
- support delivery partners to reduce administration tasks with senior buy-in to new online software
- support building the effective teamwork roles and responsibilities with Service Manager and Programme Manager
Education
- demonstrable experience of delivering successful customer services and co-production whilst maintaining positive customer relationships and improving response and delivery times
- understanding of how to develop new service standards and procedures to align with contract specifications, outcome targets, and monitoring and reporting
- understanding of how to manage service problems and customer complaints so that the programme is progressing according to programme action plan
- demonstrable experience of managing partnership operations and development through contract planning and managing the implementation of a programme from start to end
- good organisational skills with the ability to support multiple stakeholders, prioritise and meet deadlines
- proven experience of building and sustaining positive relationships with delivery partners and family customers to support a positive experience and customer journey
- level 4 or above qualification in customer relationship management and/or similar professional training or experience of 4 years or more
- proven experience of using and evaluating data using online membership management software, including customer journey improvements and efficient systems to reduce administration burden
Requirements
- project Management: 4 years