UNIQ TECHNOLOGY Salary
7 LATIMER STREET ROMSEY SO51 8DF ENGLAND
TIN: 05270078
UNIQ TECHNOLOGY Premium profile inactive Premium profile inactive
Earnings on positions in UNIQ TECHNOLOGY
UNIQ TECHNOLOGY is looking for employees for positions:
support engineer
Language
- english
Benefits
- company car
Responsibility
- to troubleshoot system and network problems, diagnosing and solving hardware or software faults swiftly, proactively seeking advice from colleagues wherever needed
- to communicate effectively with customers, avoiding jargon, operating with a sense of urgency, showing empathy and adopting a common sense approach
- to maintain constant communication with customers, keeping them fully informed of incident progress, notifying them of impending changes or potential disruption
- to meet with our customers onsite to implement projects, install new hardware or to provide training on new technologies
- to take ownership of customer tickets, gaining a full understanding of the issue, troubleshooting and seeing the job right through to successful resolution
- to demonstrate and maintain a solid understanding of all Microsoft technologies, including servers, operating systems & Microsoft 365 cloud services
- to take a proactive, ‘nothing is too much trouble’ approach to resolving customer IT issues, adopting a friendly and relaxed manner, going above and beyond to make them feel valued, reassured and supported throughout their experience with us
- to liaise with the Helpdesk Manager in relation to monitoring incoming tickets and helpdesk enquiries; categorising and prioritising them in accordance with urgence and importance
Requirements
- at least 2 years hands on experience with Microsoft technologies
- management and setup of Microsoft 365 technologies including Exchange, SharePoint, Intune & Security implementation
- to have excellent communication and interpersonal skills and the ability to make and sustain meaningful relationships with customers and colleagues alike
- familiarity with a wide range IT system, including network devices , workstations and associated operating systems
- fault finding and troubleshooting
- at least 2 years proven experience working on an internal IT helpdesk
- A self-starter, able to work with minimal supervision and manage own workload effectively
- A full UK driving licence is essential for this role
Earnings on positions in UNIQ TECHNOLOGY
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2333 £