UNFLATPACK Salary
STC HOUSE ELMFIELD ROAD BROMLEY BR1 1LT ENGLAND
TIN: 07767085
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Earnings on positions in UNFLATPACK
UNFLATPACK is looking for employees for positions:
customer service advisor
Working hours
- full-time
Education
- GCSE or equivalent
Responsibility
- review client photographs and measurements of spaces for installation
- manage incoming calls / emails, logging jobs and prioritising work
- review our installers’ calendars and liaise with customers
- handle customer queries and complaints
- maintain our CRM system ensuring that the job status is correct and that installers have updated jobs
- obtain prices and prepare quotations for customers
- follow up quotes with customers
- assist with marketing and monitoring customer feedback and reviews
Requirements
- excellent verbal and written communication skills, confident friendly telephone manner and comfortable speaking with customers
- prior experience working in a small business in a customer service role
- experience of creating estimates and final quotes
- experience of scheduling jobs and managing multiple calendars
- numerate with a strong attention to detail
- familiar with using email and regularly updating CRM systems
- well organised and strong ability to prioritise
- ability to work in fast paced environment and adapt quickly to change