ULTIMATE CONSTRUCTION GROUP

Responsibility

• liaising with operatives when follow-on issues are raised to ensure availability is maintained in conjunction with Supervisors and Managers
• scheduling and maintaining appointments for gas servicing, heating breakdowns, gas installations and electrical testing in line with response times
• working closely to support our material suppliers with ordering and deliveries, to ensure that time periods are minimised for customers
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• co-ordinate repairs activity to maximise productivity and drive efficiency by minimising travel distances between repairs
• assist with preparation of Operation & Maintenance manuals at the end of each project. Allocating works while providing high levels of communication with customers, operatives, customer service centre staff, suppliers, and sub-contractors
• maintain accurate updates and information on the Connect system
• monitor progress and completion of works using Connect, our in-house system, in line with performance requirements and to improve Right First-Time repairs and Customer Experience
• close monitoring of the WIP, reducing wait times for customers, answering queries with suppliers, and obtaining completion dates from contractors while ensuring communication with customers is paramount
• to ensure targets are achieved and any concerns or ideas are raised where performance could be improved
• to support the Customer Experience Assistant in gathering evidence for complaints, insurance claims, disrepair claims or similar
• collating data, preparing invoices for payment and liaising with the Finance Team
• to represent us professionally in meetings and forums
• to provide cover for the Customer Service Centre and support across the Operations Team during planned and ad-hoc absences and at times of high workload

Requirements

• previous administrative experience
• experience using Microsoft SharePoint & 4PS is desirable
• good communication skills
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• confident
• calm under pressure
• proactive and self-motivated
• enthusiastic
• conscientious and attention to detail
• flexibility
• maintenance: 3 years

Trade

• management
• Management

Earnings for position scheduler