TVS LOGISTICS in Bristol Salary
UNIT 2 TYTHERINGTON NURSERY TYTHERINGTON ROAD THORNBURY BRISTOL BS35 3TT ENGLAND
TIN: 15087327
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Earnings on positions in TVS LOGISTICS
TVS LOGISTICS is looking for employees for positions:
service delivery manager
Responsibility
- managing the change management process, ensuring escalation process and guidelines are shared with customers
- establishing service requirements for new projects, ensuring compliance with contractual obligations
- take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- managing the service delivery schedules and providing cover for team members during absence or peak periods
- new client/service introduction communicated, transitioned and subject to hyper care period with minimal service issues
- the role is responsible for managing the service delivery to customers, suppliers and partners, and ensuring the quality, cost and profitability of the services
- additional profitable service revenue
- identifying and defining new service requirements and growth opportunities
Requirements
- good operational reporting skills using MS Office
- strong critical and analytical thinking
- ability to work under pressure and meet deadlines
- understanding of LEAN/Six Sigma principles and ITIL Service management framework
- excellent customer facing and service skills and supplier management experience
- ability to build and drive service through KPIs
- A passion for delivering world class service
- excellent written and verbal communication skills