TRAVEL AMBITIONS in Gravesend Salary
57 WINDMILL STREET GRAVESEND DA12 1BB UNITED KINGDOM
TIN: 12665104
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Earnings on positions in TRAVEL AMBITIONS
TRAVEL AMBITIONS is looking for employees for positions:
training officer
Working hours
- full-time | Permanent
Salary
- salary
Responsibility
- co-manage induction and ongoing training for reservation staff
- develop and maintain monitoring formats and quality standards
- conduct 70% of call monitoring for the reservations team, offering feedback and trend data to team leaders and management
- offer actionable data to internal support groups when necessary
- organise and lead call calibration sessions for the call centre team
- identify common customer issues, enhance the customer experience, and standardise communication and processes with customers
- share feedback with call centre team leaders and managers
- prepare and analyse quality reports for management review
Requirements
- must have leadership experience in a contact centre, including call listening, scoring, quality assessment, and training
- excellent analytical skills
- strong ability to manage time effectively
- exceptional verbal, written, and interpersonal communication skills
- provide clear and timely feedback to Consultants and Team Leaders
- committed to delivering excellent customer service
- self-motivated and adaptable
- skilled in collaborating with individuals at all levels
Earnings on positions in TRAVEL AMBITIONS
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2208 £