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TOYS R IN US is looking for employees for positions:
customer service team leader
customer service team leader
Working hours
full-time
Requirements
retail sales
customer Service
excellent communication skills with the ability to liaise and work with both the UK and Australian teams
ability to train and clearly communicate with an external remote customer service team during peak trading periods Oct - Jan
attention to detail to enable the set processes to be followed as per the given procedures
although the majority of customer interactions will be via email/social media you will also need a positive. and outgoing phone manner when a phone call is required to resolve a customer service issue
Responsibility
you will be working with our Australian Customer Services colleagues who provide our core customer service systems
there will be daily interactions with the Australian team and you will need to become fully conversant with the processes and available systems