TOWER HAMLETS COMMUNITY FOUNDATION Salary
JACK DASH HOUSE 2 LAWN HOUSE CLOSE LONDON E14 9YQ
TIN: 07741794
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Earnings on positions in TOWER HAMLETS COMMUNITY FOUNDATION
TOWER HAMLETS COMMUNITY FOUNDATION is looking for employees for positions:
customer service advisor
Working hours
- full-time
- full-time | Permanent
Language
- english
Salary
- salary
Responsibility
- role purpose To provide a professional and welcoming reception service at THCH head office for corporate visitors and residents
- to provide general administrative support to the business including but not limited to invoice processing, post, mail mergers
- customer Support Team – this will include complaint management – ensuring the complaints process is followed from start to finish
- contract details: 2x full time
- allocating parking bays and managing enquiries including waiting list and bay swaps
- to provide an efficient, friendly and well-informed telephone and face-to-face service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings
- to log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps
- you’ll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess applicant’s eligibility and coordinating appointments
Requirements
- able to sensitively deal with challenging situations and complaints from customers
- experience of working with the public in a busy customer focused environment
- good face to face communication skills
- excellent telephone communication skills
- job title Customer Services Advisor
- proven listening skills
- salary £26,605 per annum full time
- good administration and organisation skills