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TOPAZ ICT SERVICES is looking for employees for positions:
it support engineer
it support engineer
Language
english
Requirements
previous experience ideally in a Level 2 Support role or similar
technical knowledge of Active directory, Windows Server environment, network components, Office365 etc
strong Customer Service skills over the phone and in person
ability to prioritise tasks and manage your time efficiently
prior technical experience
self-motivated enthusiastic, with an ability and aptitude to learn, develop and grow with the company
have an excellent working knowledge of IT kit inclusive of but not limited to; Windows Operating systems, break fix and troubleshooting of Desktops, Laptops, and Printers
Responsibility
scheduling and generation of customer reports and making sure SLAs are met
maintain the hardware, software, and licensing inventories
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