TOOLSTATION is looking for employees for positions:
service manager
Responsibility
this role involves implementing and monitoring KPIs to track and improve the team's efficiency, quality of service, and customer satisfaction
this role involves setting unambiguous expectations and consistently providing constructive feedback to foster continuous growth and professional development
responsible for the oversight and maintenance of departmental Key Performance Indicators within the service desk team, ensuring that the team as a whole consistently meet or exceed performance targets
this role centres on cultivating the team to become future stars within the company
KPI Adherence: Ensure the consistent achievement or surpassing of performance goals by the service desk
by analysing performance metrics and providing regular feedback, the objective is to drive a culture of continuous improvement, optimising operational effectiveness, and fostering a high-performance work environment
by identifying their unique strengths and areas for development, the aim is to prepare them for pivotal roles within the organisation
ultimately, this position plays a vital role in guaranteeing that the service desk team operates at the highest level of productivity and excellence
regional manager
Working hours
full-time | Permanent
Responsibility
what you'll do
covering 25 stores from Coventry to Reading
you’ll take responsibility for our stores to maximise sales and performance
you’ll review our trading propositions, standards and service, optimising customer relationships and building a customer centric culture
day-to-day
commercial
you’ll take ownership of the Trade/CRM proposition, directly influencing the pentration of trade customers
combining your passion for people and customers with your operational excellence and leadership quality, you’ll quickly identify areas for continuous improvement and work collaboratively across the business to deliver the best commercial outcomes
shift manager
Working hours
full-time | Permanent
Responsibility
daily briefings with reporting teams to ensure cohesive operation of teams
be at the forefront of Health & Safety, making sure all Health & Safety guidelines are adhered to on site to maintain a safe working environment
product manager
Working hours
full-time | Permanent
team leader
Working hours
full-time | Permanent
Responsibility
what you'll do
this is a hybrid role with weekly travel requirements to our Contact Centre Office in Bridgwater, Somerset
day-to-day
the Contact Centre is the voice of Toolstation, making a fantastic first impression and going above and beyond to make our customers happy
this isn’t your average call centre, there’s no script to follow, so it’s more about asking the right questions and finding answers quickly and efficiently
providing support. Providing support and cover for all operational areas, including opening and closing of the contact centre
in this role you'll focus your team on their brilliant service over the telephone as well as the ability to provide written communications through email, webchat and social media
being Compliant. Ensuring the compliance of all company policies and procedures, including data protection and payment card industry standards
marketing manager
Working hours
full-time | Permanent
Requirements
experienced in the workings of a growing business you’ve developed the strategy and implemented it with measurable commercial impact
communication and Collaboration. You’re comfortable in managing external agency relationships and activities and have excellent internal and external stakeholder management skills
drive and Motivation
you’re a confident self-starter, dedicated to achieving the best possible results, having a desire to drive performance forward
you demonstrate passion, drive, resilience and a can-do attitude
you have demonstrable Digital Marketing experience with a strong Affiliate background and a proven record of successfully managing and growing eBay business
what you'll get
commercial Awareness. You’re data driven with a business development mindset. You fully understand business priorities and will use company knowledge and external market data to identify opportunities for commercial success
Responsibility
communication and Support. A key part of your role will be to develop and implement communication strategies to ensure affiliates and marketplace channels are kept up to date with the latest marketing initiatives and product launches
senior developer
Working hours
full-time | Permanent
developer
Working hours
full-time | Permanent
planner
Working hours
full-time | Permanent
Requirements
you’ve worked in Contact Centres before which means you’re well versed with the workloads and priorities that we have
relationship focused. You see the value in building strong and collaborative working relationships and naturally build report
reliability. Be there when we need you, be flexible and fun to be around
yourself. Bring your whole self to work and let your true personality shine through
what you'll get
here in Toolstation's Contact Centre we use Injixo as our WFM system, the ideal candidate would have experience in using a WFM system which ultimately ensures productivity is at it's highest and risks are reduced
A love for data. You're passionate about data, and spreadsheets are your thing. What you really love is delving into the data and painting a picture to provide insight and possibilities
common sense. Methodically minded, you’re conscientious in your approach which means you’ll respond well to pressure, keeping your cool and focusing on the task in hand
warehouse operative
Working hours
full-time | Permanent
Responsibility
what you'll do
day-to-day
deliver MHE training in a safe and productive manner
schedule training and refresher training at convenient times liaising with Team Leaders and other stakeholders
complete all associated paperwork, raise certificates and update employee MHE training records
monitor and report truck faults to MHE provider and management
you will deliver all MHE training in a safe and productive manner. facilitating training sessions conducive with availability around DC workloads and volumes, co-ordinating with Team Leaders and other stakeholders
what you'll bring
Changes in earnings for the position retail supervisor
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
1.9K £
2024
2.1K £
2025
Changes in earnings for the position store manager