TMS MOTOR GROUP is looking for employees for positions:
service manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
if you’re interested, then we are looking for you
TMS Motor Group is offering a great opportunity for an experienced Service Manager to join their busy, successful Service Department at their Global Award-Winning family owned and run Hinckley KIA dealership
are you an experienced automotive Service Manager with a proven track record of driving performance and operational excellence?
are you people-focused and motivated by the chance to join a forward-thinking automotive retailer?
you must possess a full, clean UK driving license, and have held a similar position within the automotive industry. These are essential
Requirements
assess own performance and effectiveness and undertake personal development activities
display professionalism and motivation, encouraging beneficial change and supporting the company’s reputation for excellence through high standards of personal behaviour, including appropriate dress code
service Manager: 1 year
warranty administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
examining completed warranty repair orders, preparing claim forms and supporting material
ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
review warranty reporting systems with the line manager to identify improvements where possible
administer warranty policy in the best interests of the manufacturer and customer
input of manufacturer's warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
to keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
Requirements
warranty administration experience gained from within a franchised main dealer is essential
strong administrative experience is essential
ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
able to meet deadlines without compromising on the quality of work
able to maintain strong working relationships with colleagues, the client base and the manufacturers
motoring Industry: 2 years
administrative experience: 2 years
service administrator
Responsibility
memorise scripts for products and services, and refer to them during calls
meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
A Service Administrator is in charge of answering customer calls for bookings, listening to their requirements, concerns and/or solving problems
leverage data and insights gathered, to recommend and influence process improvements
build positive relationships by going above and beyond with customer service, ensuring that all bookings, questions, cancellations, and confirmations are handled appropriately
identify opportunities for driving sales and revenue by using the company’s existing product suite, and seize opportunities to upsell when appropriate
they handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help and assistance they need
maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups
Salary
salary
Requirements
experience working in a call centre or customer service/support role
expertise in conflict resolution
strong active listening and verbal communication skills
experience in customer service
proficiency in problem-solving
ability to multitask and manage time effectively
call centre or customer service/support role: 2 years
conflict Resolution: 2 years
workshop controller
Working hours
full-time | Permanent
Responsibility
TMS Motor Group is offering a great opportunity for an Andon to join their busy, successful Service Department at their family run Leicester Volvo dealership
it is essential that you have qualified as an Automotive Technician with NVQ level 3 in Light Vehicle Repair and Maintenance or an equivalent. If you have experience as a Technician or Workshop Controller, this may be the role for you
conducting the daily meeting
responsible for following up on the decided team KPI’s and visualising them on the Visual Planning board in the workshop
Requirements
have the ability to communicate effectively, which means to listen actively and to formulate clear questions and give clear answers
ability to make the team take ownership of their own performance and development
have confidence in the potential of people
have the ability to build transparency, trust and commitment between the different departments
understands the importance of encouragement to create engagement
have great respect to people
have the ability to rapidly build up a personal relationship to get the employees to reach new goals
workshop Controller: 2 years
business manager
Working hours
full-time
Salary
salary
Requirements
business Manager: 1 year
parts advisor
Working hours
full-time | Permanent
Benefits
service car
Salary
salary
Requirements
team player with openness to learn
exhibit skills and knowledge relating to the job role
deal with all online consumer queries via telephone, email and any new forms of communication introduced
remains calm and in control under pressure and peak trading periods
anticipate potential problems and solutions within the planning process
to be fully involved in the daily operations within the department, sharing workload and knowledge amongst the team
e-commerce experience desirable
show a sense of urgency on behalf of customers and actions requests quickly
Responsibility
follow up on consumer sales queries and failed payments
delivery driver
Working hours
full-time | Permanent
Salary
salary
Requirements
valeting: 2 years
customer service: 1 year
Responsibility
adherence to Health and Safety guidelines on the use of various chemicals
service advisor
Working hours
apprenticeship
full-time | Permanent
Benefits
company car
Responsibility
you will also have a strong willingness to learn and wanting to work within the motor industry
to effectively handle customer concerns to guarantee complete satisfaction
manufacturer and in-house training will be provided for the successful applicant
TMS Motor Group is offering a great opportunity for an Apprentice Service Advisor to join their busy, successful Global Award-Winning Service Department at their family run Hinckley KIA dealership
TMS Motor Group is offering a great opportunity for an experienced Service Advisor to join their busy, successful Service Department at their family run Hinckley Volvo dealership
to succeed in this role you will need to have strong Service Advisor experience in a franchised dealer, a minimum of 2 years – this is essential
to manage the correct implementation of company procedures regarding customer credit facilities
as Apprentice Service Advisor you must be able to work as part of a team, and also be able to work on your own initiative
Salary
salary
Requirements
service advisor: 1 year
service advisor: 2 years
car sales executive
Working hours
full-time | Permanent
full-time
Salary
salary
Requirements
car sales: 1 year
sales: 4 years
sales consultant
Working hours
full-time
full-time | Permanent
Responsibility
as a family owned, family run business with many years Volvo experience we pride ourselves on delivering outstanding customer service
you will manage your own computer database and ensure you keep in touch with your customers on a regular basis
the role requires excellent organisation, communication, computer skills, and a smart, professional, personal appearance
knowledge of Kompass/Dealer Web DMS or similar is an advantage
A proven track record and car sales experience within a prestige franchise is essential
knowledge of FCA requirements is also preferred
we have three Volvo dealerships – Hinckley, Coventry, and Leicester - and we currently have a vacancy for an experienced Sales Consultant at our Hinckley Volvo dealership
working as part of a sales team, you will have one day off per week and will work weekends on a rota basis, you will be responsible for the complete sales process from initial enquiry through to handover and follow up
Salary
salary
Requirements
you will also need the capacity to grow your skills and knowledge
there will be plenty of opportunities for this throughout your career
motor Industry: 1 year
sales: 1 year
sales: 2 years
you will be required to work to manufacturer standards and ensure that the customer's experience is all that they would expect from a premium automotive brand
as product ranges advance and changes it will be your job to keep up to speed with the latest developments and embrace the latest technologies
Changes in earnings for the position car sales executive