THE TRAINING & RECRUITMENT PARTNERSHIP Salary
UNIT B15 RESTMOR WAY WALLINGTON SM6 7AH ENGLAND
TIN: 03504551
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Earnings on positions in THE TRAINING & RECRUITMENT PARTNERSHIP
THE TRAINING & RECRUITMENT PARTNERSHIP is looking for employees for positions:
it technician
Working hours
- full-time | Apprenticeship
Language
- english
Responsibility
- act as the first point of contact for all support requests
- ensure all support requests are logged correctly whilst following the appropriate processes and procedures
- perform the initial triage of support requests, resolving tickets where possible
- assign or escalate tickets to an appropriate member of the Cygnet team where necessary
- monitor tickets and ensure they are actioned to meet the Service Level Agreements
- ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated
- monitor the progress of tickets for the technical services team and identify tickets that are stale or require action
- ensure customers have relevant and concise feedback when working on their requests
Requirements
- have been a UK/EEA resident for the last 3 years
- have the right to work in the UK
- A pro-active approach to IT support and customer service
- A keen interest in technology and IT
- the ability to work independently using your own initiative as well as part of a team
- good written and spoken communication and customer service skills
- ability to work under pressure and multi-task
- it is an advantage to have GCSE 9-4 grades or equivalent in English and Maths to apply for this type of apprenticeship