THE OXWICH BAY HOTEL

Responsibility

• main duties include the following
• greet all guests and assist them with check-in and check-out
• maintain a positive attitude and friendly demeanor
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• respond to all guest questions and requests
• answer and forward phone calls
• include check-in/ Check-out
• manage guest bookings and reservations
• verifying reservations
• keep a tidy and orderly workspace
• ensuring payments and folios are balanced
• arranging a number of guest requests
• reslynx Front office system
• coordinating with all departments across the property and most importantly, providing our guests with first class local knowledge and a positive can do attitude, Ultimately, you will help create a pleasant and memorable stay for our guests.\_ • Responsibilities\* ·
• carry out guest check-in and check-out · Manage online and phone reservations · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients’ complaints in a timely and professional manner coordinating with Duty Managers
• liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs · Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests · Upsell additional facilities and services, when appropriate · Maintain updated records of bookings and payment Requirements · Work experience as a Hotel Front Desk Agent, Receptionist or similar role · Experience working in a Hotel · Excellent Customer service attitude and a Can Do Attitude · Excellent communication and organizational skills
• assist with administrative and clerical tasks as needed

Earnings for position hotel receptionist

Responsibility

• recognise the importance of communication, actively participating in daily briefing meetings and monthly team meetings
• ▪ Recognise the importance of communication, actively participating in daily briefing meetings and monthly team meetings
• promote a positive, helpful service to guests, colleagues, and other departments at all times
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• ▪ Promote a positive, helpful service to guests, colleagues, and other departments at all times
• to recognise the importance of allergies and follow all procedures and policies we have for all current food being served
• ▪ To recognise the importance of allergies and follow all procedures and policies we have for all current food being served
• ensure you are fully trained on Food Safety & HACCP and following the food safety procedures and policies
• ▪ Ensure you are fully trained on Food Safety & HACCP and following the food safety procedures and policies
• ensure you always operate at the required level of cleanliness in line with EHO 5\* regulations
• ▪ Ensure you always operate at the required level of cleanliness in line with EHO 5\* regulations
• ensure the Breakfast Buffet is always clean, presentable, and stocked during operating hours
• ▪ Ensure the Breakfast Buffet is always clean, presentable, and stocked during operating hours
• ensure that all equipment and utensils are in good working order at all times, and to report maintenance issues to the Operations Manager
• ensure all Breakfast Buffet equipment is stored away clean and in working order
• ▪ Ensure that all equipment and utensils are in good working order at all times, and to report maintenance issues to the Operations Manager
• ▪ Ensure all Breakfast Buffet equipment is stored away clean and in working order
• understand & complete the relevant paperwork in the safe catering pack
• ▪ Understand & complete the relevant paperwork in the safe catering pack
• ensure all food prepared, cooked, and served at the Oxwich Bay Hotel is to the highest standard and you understand the importance of presentation
• ▪ Ensure all food prepared, cooked, and served at the Oxwich Bay Hotel is to the highest standard and you understand the importance of presentation
• operate daily with a Zero Waste policy
• ▪ Operate daily with a Zero Waste policy
• ensure all chemical and fire/evacuation policies are always followed
• ▪ Ensure all chemical and fire/evacuation policies are always followed
• undertake any other reasonable duties as requested by management
• take part in any further recommended training
• ▪ Take part in any further recommended training
• ▪ Undertake any other reasonable duties as requested by management

Responsibility

• assist with food preparation and cooking under the guidance of the kitchen staff
• promote a positive, helpful service to guests, colleagues, and other departments at all times
• maintain cleanliness and organization of the kitchen area
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• wash dishes, utensils, and cooking equipment
• to recognise the importance of allergies and follow all procedures and policies we have for all current food being served
• ensure proper storage and labeling of food items
• ensure you are fully trained on Food Safety & HACCP and following the food safety procedures and policies
• assist with receiving and storing deliveries
• ensure you always operate at the required level of cleanliness in line with EHO 5\* regulations
• follow all health and safety regulations in the kitchen
• ensure the Breakfast Buffet is always clean, presentable, and stocked during operating hours
• collaborate with the kitchen team to ensure smooth operations
• ensure all Breakfast Buffet equipment is stored away clean and in working order
• understand & complete the relevant paperwork in the safe catering pack
• ensure all food prepared, cooked, and served at the Oxwich Bay Hotel is to the highest standard and you understand the importance of presentation
• operate daily with a Zero Waste policy
• ensure all chemical and fire/evacuation policies are always followed
• take part in any further recommended training
• undertake any other reasonable duties as requested by management

Requirements

• previous experience in a kitchen or hospitality setting is preferred
• basic knowledge of food preparation and cooking techniques
• ability to work in a fast-paced environment and handle multiple tasks
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• strong attention to detail and cleanliness
• excellent communication and teamwork skills
• flexibility to work evenings, weekends, and holidays as needed

Responsibility

• recognise the importance of communication, actively participating and holding daily briefing meetings
• ▪ Recognise the importance of communication, actively participating and holding daily briefing meetings
• ensure the team are deployed correctly to maximise levels of productivity. Whilst achieving Labour Budgets set out daily
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• ▪ Ensure the team are deployed correctly to maximise levels of productivity. Whilst achieving Labour Budgets set out daily
• promote a positive, helpful service to guests, colleagues, and other departments at all times
• ▪ Promote a positive, helpful service to guests, colleagues, and other departments at all times
• support the Café Bar Manager and lead change and improvement effectively through actively engaging the team
• steps, standards and have the ability to structure their shift and workload
• address and resolve any guest complaints and ensure your team feel confident and have the ability to do the same
• ▪ Support the Café Bar Manager and lead change and improvement effectively through actively engaging the team
• report maintenance issues to the Operations Manager
• ▪ Address and resolve any guest complaints and ensure your team feel confident and have the ability to do the same
• ▪ Report maintenance issues to the Operations Manager
• ▪ You must always be up to date on all current allergy information and support the
• ensure every team member is familiar with the relevant policies and procedures
• café Bar Manager by ensuring your team know and understand the procedures and policies we have in place for an Allergy
• be a proactive role model for your team, getting to know your guests and anticipating their needs and expectations. Team must be fully trained on Service Steps, standards and have the ability to structure their shift and workload
• ▪ Be a proactive role model for your team, getting to know your guests and anticipating their needs and expectations. Team must be fully trained on Service
• ensure the necessary paperwork for food safety is complete and understood by your team, in readiness for your EHO
• ▪ Ensure every team member is familiar with the relevant policies and procedures
• stock - Ensure all team members follow and understand the Zero Waste Policy
• ▪ Ensure the necessary paperwork for food safety is complete and understood by your team, in readiness for your EHO
• you must always be up to date on all current allergy information and support the Café Bar Manager by ensuring your team know and understand the procedures and policies we have in place for an Allergy
• undertake any other reasonable duties as requested by management
• support the Café Bar Manager by making sure all guest facing areas and back areas remain clean, tidy and a safe working environment
• demonstrate commercial awareness by upselling. Ensure all your team are trained to an appropriate level on selling, upselling, and product knowledge
• ensure all chemical and fire/evacuation policies are always followed
• ▪ Undertake any other reasonable duties as requested by management
• ▪ Be responsible and accountable for your own health and safety and that of colleagues, guests, clients, and visitors to the Oxwich Bay Hotel
• ▪ Stock - Ensure all team members follow and understand the Zero Waste Policy

Responsibility

• assist the Head Chef in menu planning and recipe development
• prepare and cook high-quality dishes according to established recipes and standards
• supervise and train kitchen staff in food preparation techniques and proper use of equipment
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• ensure food safety and sanitation practices are followed at all times
• monitor inventory levels and order supplies as needed
• collaborate with the Head Chef to create daily specials and seasonal menus
• maintain a clean and organized kitchen area

Requirements

• minimum of 2 years of experience as a Sous Chef or similar role in a high-volume restaurant or catering establishment
• strong knowledge of culinary techniques, ingredients, and kitchen equipment
• excellent leadership and communication skills
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• ability to work well under pressure in a fast-paced environment
• attention to detail and a passion for creating delicious, visually appealing dishes
• sous Chef: 2 years