duty manager
Responsibility
- opening up the building, turning on lights, unlocking fire exits etc
- liaising with our Programme Manager to determine the requirements for each event
- you will report to the Corn Hall Chief Executive
Show more +18 - liaising with our Programme Manager and Chief Executive to determine the requirements for each event
- assisting our technician in positioning the lighting
- the Duty Manager will work alongside our Box Office volunteers, Stewards, Technician, Bar and Café to provide excellent customer service to visitors and artists for events and performances
- assist in ensuring the show starts on time at the beginning and after any intervals, and runs smoothly
- as the senior member of staff on duty, you will be responsible for the smooth running of events, including taking care of our audience members, guiding our stewards in their duties and looking after the building
- as the first point of contact and the responsible person in the event of an emergency or unexpected occurrence, you will need to have a confident demeanour and are likely to be experienced in dealing with situations in a professional capacity
- providing first aid if necessary
- acting as a fire marshall in the event of evacuation of the building
- setting up the main hall and any other spaces being used- this is likely to involve moving chairs, tables and other equipment. On occasion it may also involve assisting in moving heavy equipment, such as staging
- setting up the main hall and any other spaces being used – this is likely to involve moving chairs, tables and other equipment. On occasion it may also involve assisting in moving heavy equipment, such as staging
- to respond to and resolve any customer issues or complaints, escalating to the Programme
- to respond to and resolve any customer issues or complaints, escalating to the Chief Executive when needed
- working closely with the performers and our venue technician to ensure equipment is suitably positioned, secure and not breaching health & safety regulations
- briefing the volunteer stewards at each event, including the distribution of duties amongst them, advising them of the number of tickets sold and any out of the ordinary requirements for a particular event
- locking up the building once it has been vacated, ensuring it is secure and alarm is set
- general administrative tasks during quiet periods
- assisting with any other duties in the Corn Hall that may reasonably be asked of you
- lone working is an integral part of the role
Requirements
- prior experience as a Duty Manager or similar
- strong customer service skills and a polite and friendly manner
- event management qualification and/or experience
Show more +13 - prior experience in a customer-facing role
- an interest in the arts
- confident, reliable and punctual
- previously managerial/supervisory experience
- leadership skills
- knowledge of health & safety
- the ability to deal with situations calmly
- the ability to follow health & safety practices
- the ability to manage and motivate volunteers and staff with a positive ‘can-do’ attitude
- the ability to work under pressure
- physically fit – the role involves manual handling tasks
- flexibility with working hours
- A smart appearance
Trade
- construction
- Construction
Salary in other companies in the position duty manager
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| REED CONSTRUCTION | 4280 £ | 3222 £ 6000 £ |
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| ABELLIO LONDON | 3680 £ | 3222 £ 6000 £ |
| MAXWELL STEPHENS | 3500 £ | 3222 £ 6000 £ |
| LNER | 3333 £ | 3222 £ 6000 £ |
| UNIVERSITY OF CENTRAL LANCASHIRE STUDENTS' UNION | 3278 £ | 3222 £ 6000 £ |
| READYBUS | 3222 £ | 3222 £ 6000 £ |