THE CHILDREN'S COMPANY in London Salary
35 BALLARDS LANE LONDON N3 1XW UNITED KINGDOM
TIN: 02138050
THE CHILDREN'S COMPANY Premium profile inactive Premium profile inactive
Earnings on positions in THE CHILDREN'S COMPANY
THE CHILDREN'S COMPANY is looking for employees for positions:
customer services advisor
Working hours
- part-time
Responsibility
- providing first class customer services and sales advice over our phone lines and email service
- liaise with our couriers to respond to delivery enquires from customers
- respond to customer emails and email enquiries in a timely manner
- where required make updates to customer orders on our Ecommerce system
- handle web chat enquiries
- handling calls from customers and taking ownership of any associated actions to respond to the customer’s enquiry or specific issue
- handling telephone enquiries, taking customer orders and payments via the telephone if requested by the customer or resolving any customer queries
- proactively calling customers to discuss order /delivery requirements and upselling where relevant
Requirements
- possess a polite and friendly telephone manner
- be comfortable and confident talking to customers
- possess a positive and proactive attitude towards customer service
- good use of initiative to solve customer issues
- possess a very good attention to detail and must be organised
- be able to multi-task and prioritise their time without direct supervision
- customer service: 1 year
Earnings on positions in THE CHILDREN'S COMPANY
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
5833 £