THE BUILDING REPAIR NETWORK

Responsibility

• you will be responsible for the recruitment of additional resources to consolidate the offering, overseeing the induction phase
• you will ensure network contractors clearly demonstrate and manage all H&S and industry/legislative regulations
• you will be required to compile reports and deliver management information to the Directors
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• at times you may be involved in complaint resolution, therefore soft skills involving negotiation and problem solving will be required
• essentially you will be a facilitator and relationship manager, providing an invaluable link between the office and the supply chain
• undertaking the required due diligence, arranging site meetings, audits, maintaining records and delivering the quality management information to those under your remit will also form a significant part of your objective and will feature as a constant

Requirements

• admin
• business Support
• customer Support
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• project Management
• administrator
• project Administrator
• administrative Assistant
• project Coordinator
• customer Services Administrator
• customer Services Executive
• customer Service Repres

Benefits

• company car

Earnings for position manager

Responsibility

• role – Building Surveyor / Technical Claims Handler
• at TBRN their expertise lies in property claims management, with quality building repairs via their contractor network at the heart of what they do
• they support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim
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• their skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for their clients
• liaise with the various parties involved in the claim offering technical input
• triage of new claims allocated to determine and advise their claims concierge team of the optimum route to settlement, which commonly include recommending a surveyor visit , appointment of a network contractor or cash settlement negotiations

Requirements

• strong communication skills with the ability to articulate clearly and concisely, both verbally and in writing
• strong interpersonal and team working skills
• the ability to project presence and confidence
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• ability to add value to the business and contribute to both innovation and the pursuit of excellence
• commitment and drive to work within targets/deadlines and to rigorous levels of quality on a self-propelled basis
• experience of property repair works and their costs is an essential element, as is an appetite to adapt and learn. Surveying, buildings and/or insurance qualifications would be an advantage, as would site experience
• reliable, resilient, well presented and ambitious
• strong organisational skills and the ability to prioritise your workload