customer service representative
Responsibility
- offer excellent customer service on the phone
- collect sales reports from our partners and internal channels
- onboarding of new customers to our internal system and distribution of welcome packs
Show more +9 - management of Direct Debit submissions ensuring accuracy and matching with sales information
- correction and collation of any missing/ wrong data for customers
- pro-active communication with our customers to ensure retention
- closing down of lapsed customer accounts
- pro-actively seek to improve company process
- collection of debt and distribution of debtor communications
- partake in cross-selling/ upselling programmes to maximise revenue
- work with project team to optimise customer retention strategies
- manage annual renewal process of customer contracts
Requirements
- we have a young and devoted team who work exceptionally hard, we would like to see applicants of the same mould
- excellent communication skills and telephone manner
- prior experience of working within a fast pace reactionary environment is beneficial but by no means essential
Show more +4 - ambitious - as a growing company we have a wealth of opportunities for progression across a number of departments. If career development is what you are after, this is the right place for you
- pro-active - we like our staff to be able to grab the bull by the horns. Whilst we will provide excellent staff onboarding and training, we would like for you to have the confidence to stand up make a decision and be counted
- can do attitude - we are not overly worried about your experience, if you come with a good attitude you are the type of person we would like to speak to
- out the box thinkers - we are under no illusions that our business can always improve and we would like someone who is able to think about what we can do differently to optimise our performance and customer service
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