TENNYSON INSURANCE

Responsibility

• responding quickly & efficiently to all customer requests by phone or email
• responding quickly and efficiently to all customer requests by phone or email
• converting quotes into sales
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• scoping and assessing the customers aims, activities and risks
• providing quotations in a timely manner and following up outstanding quotes and information
• determination, resilience and a proven ability to work towards and exceed targets
• excellent time management, workload prioritisation and organisational skills
• A genuine commitment to providing exceptional customer service
• the skills we look for: Energy, drive and confidence to pick up the phone and talk to customers

Requirements

• other Functional Skills - Maths & English Essential
• energy, drive and confidence to pick up the phone and talk to customers
• previous sales experience isn’t essential however would be advantageous as would experience in the insurance industry
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• sales: 1 year
• customer service: 1 year

Earnings for position customer account manager

Responsibility

• promotion of content – through the creation of social media posts, assets, videos and copy
• manage partnership relationships - ensuring effective delivery of partner campaigns
• attendance at partner meetings - agreeing schedules of activities and production of assets

Requirements

• experience in working in the insurance/financial services sector
• knowledge of/experience using InDesign
• web design knowledge
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• experience using an email service provider
• basic video production
• basic knowledge of SEO
• at least 5 years marketing experience and/or a professional marketing qualification or relevant degree
• experience in digital marketing, including PPC marketing, content marketing and social media marketing
• experience in creation of offline marketing materials
• ensure application of brand guidelines - for all communications, including any brand updates
• ability to write simple and engaging copy
• experience in managing partnership relationships
• previous experience working with marketing agencies
• ability to work with budgets
• strong commercial acumen and analytical skills
• comfortable using data analytics software
• outstanding workload prioritisation and the ability to work in a fast-moving environment
• excellent attention to detail, organisation and time management skills
• marketing: 5 years
• adherence to financial promotion approval process – working with internal compliance team and business stakeholders to ensure all appropriate communications are approved prior to publication
• excellent verbal and written communication ability
• ability to manage and influence stakeholders at all levels

Responsibility

• collate and prepare information for ZM Audits and Reviews and ensure actions arising are progressed and closed within agreed timescales
• prepare and present at Governance and Operations meetings