TEDAISY INSURANCE GROUP Salary
WARNER HOUSE 123 CASTLE STREET SALISBURY SP1 3TB ENGLAND
Phone: +49 8039 21568627
TEDAISY INSURANCE GROUP
Earnings on positions in TEDAISY INSURANCE GROUP
TEDAISY INSURANCE GROUP is looking for employees for positions:
customer service agent
Trade
- customer Service
- Customer Service
Working hours
- full-time
Responsibility
- building rapport with internal and external customers to establish excellent customer relations
- respond to all written and phone enquiries in a prompt and professional manner
- assist to ensure targets and performance standards are consistently achieved in line with corporate, and regulatory requirements
- ensuring company service standards are always met
- maintain high quality output and achieve SLAs and KPIs
- assist Claims with overflow calls and contacting vets to obtain all information required in the claims assessment
- accurate and regular data entry
- processing quotes from customers directly in an accurate, compliant and timely manner
Requirements
- confident in the use of Microsoft packages
- an interest in animals
- excellent attention to detail with the ability to work under pressure
- knowledge of social media
- strong team player with great organisation skills
- proactive approach to problem solving and work in general
- excellent written and verbal communication skills
- previous experience of working in a customer focussed environment, via the telephone