TECH SUPPORT Salary

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1 DOVER ROAD LONDON E12 5DZ
TIN: 05363240
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TECH SUPPORT is looking for employees for positions:

it support engineer

  • it support engineer

Working hours

  • part-time
  • full-time | Permanent

Salary

  • salary

Responsibility

  • provide technical support to customers via phone, email, or chat
  • to provide IT support & preventative maintenance for our clients
  • troubleshoot hardware and software issues
  • to manage calls and tickets detailing progress on each task for both the end user and other team members
  • diagnose and resolve technical issues
  • communicate with all relevant parties affected by any task in a timely, professional manner
  • windows Server, Windows 10, Active Directory, Office 365, Exchange Online and SharePoint
  • maintain customer records in the help desk system

Education

  • A-Level or equivalent
  • GCSE or equivalent

Requirements

  • able to provide excellent Customer Service to users
  • two years’ experience in IT Support desirable
  • professional
  • punctual
  • able to follow processes e.g. recording timesheets
  • excellent telephone manner with a strong ability to offer support instructions
  • able to resolve simple support issues over the telephone & through remote access
  • able to work within a team as well as autonomously