customer service administrator
7 the last 217 days, recently 2023-06-23
Responsibility
- there is also an option with the role to work from home 1 day per week if preferred
- deliver excellent customer service at all times
- entering orders to the In house CRM system
Show more +40 - utilising relevant data management systems to effectively service and record customer contacts
- accurate customer order entry
- raising customer quotations
- dealing with customer queries relating to non-delivery of goods, delivery queries, prices charged and POD’s
- processing of sales orders in a timely and accurate manner, providing cover across the department during holidays and busy periods
- produce accurate, professional quotations including all additional charges
- resolving customer enquiries and complaints
- produce proforma and invoices
- raising customer credits when required
- talent-UK are recruiting on behalf of their client based in Mirfield for an experienced Customer Service Co-ordinator to join their busy and ever expanding well established team on a full time, permanent basis
- complaint handling including investigation and resolution
- deal efficiently with telephone orders and enquiries
- supporting the external Sales Team
- produce written response to customers
- update database accurately
- raising reports for the Sales Director
- process customer repairs
- liaise with internal and external suppliers regarding availability of products
- working with the Sales Director on some of our major accounts
- the purpose of the role is to provide exceptional customer service to a dedicated account of customers and ensure that customers receive their orders on the dates expected and also resolve any issues or problems that may arise throughput the process
- process refunds and replacement orders
- provide customers with technical information
- looking for new sales leads for the External Sales Team
- handling of pre-sale enquiries, including being able to advise customer across all product ranges
- liaise with customers regarding delivery expectations
- making initial contact with potential new customers
- communicating with customers both verbally and written at length to obtain accurate and relevant information, offering advice and support, and completing all accompanying administration
- filing of customer orders, despatch notes and proof of deliveries
- inputting of mail orders
- liaising with the Sales Managers to set up appointments to follow up new leads
- handling internal queries from stores and home visit teams
- calling existing Customers to give information on New Seasonal Promotions
- enhance the performance of the business by converting warm leads into either store or home visit appointments
- booking and scheduling of customer appointments
- book in deliveries. Sending copies of delivery notes, ensuring they are signed and returned
- manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- booking deliveries on to the internal CRM
- investigation of any customer complaints regarding supply of orders, escalating to the Customer Service Manager if necessary
- maintain the complaints and returns database and raising returns notes
- investigating and locating lost stock at , carriers and warehouses
Requirements
- computer literate with good organisational skills
- previous experience in a customer contact role with call handling experience
- good Telephone Manner
Show more +8 - excellent telephone manner
- excellent Communication skills
- must be able to demonstrate resilience and be self sufficient
- attention to detail
- adaptable to change and good time management skills
- minimum of 3 years previous experience in a Customer Service / TeleSales / Sales support role preferred
- good listening skills and excellent interpersonal/communication skills
- previous experience of working in a similar role and a proven track record in successful Customer Services both telephone based and via written communication
Benefits
- mobile phone
- laptop
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