TAKEPAYMENTS is looking for employees for positions:
business intelligence developer
Working hours
full-time | Permanent
Salary
salary
Requirements
advanced T-SQL skills
experience in relational modelling
experience in Data Warehouse architecture and development
first-hand experience in database design and development
query Optimisation and performance tuning
highly Analytical
excellent Stakeholder Management
advanced T-SQL skills: 3 years
compliance officer
Working hours
full-time | Permanent
Salary
salary
Responsibility
co-ordinating the company compliance training requirements, along side colleagues in the training function
assist the Compliance Manager with regulatory reporting and liaising with the Regulators including FCA, ICO, FOS and trade bodies
assist the Compliance Manager by ensuring the Business is compliant with all Regulations; and carry out regular monitoring and testing to ensure compliance is retained
regular reviews of Company’s website and financial promotions to ensure compliance with regulatory obligations and requirements
carrying out in-depth investigation work in connection with financial crime and working closely with third parties such as, NCA and Police to mitigate financial crime
assist the Data Protection Officer by complying with all statutory requirements applicable to this role; monitoring compliance with DPA and other data protection regulations
applying agreed processes and procedures to ensure complaints are investigated and resolved; ensuring communications with customers are clear, timely and accurate; ensuring adequate supervision and controls are in place to minimise the potential for customer detriment
Requirements
A minimum of 3 years’ experience gained in a similar role within financial services
A sound understanding of the Data Protection and Anti-Money Laundering legislation
A track record of working in a regulated environment providing practical support and advice on risk and compliance related matters
financial Compliance: 4 years
data Protection and Anti-Money Laundering legislation: 1 year
an in-depth understanding of the FCA’s CONC sourcebook and a good understanding of the wider FCA handbook and regulatory framework that underpins the consumer credit industry
FCA handbook and regulatory framework: 1 year
senior management accountant
Working hours
full-time | Permanent
Salary
salary
Requirements
production of Monthly Management Accounts and Analysis of Variances to Budget
analysis and Identification of problem areas and presenting recommendations to company management
excellent written and verbal communication skills
communicating and interpreting financial data to non-financial managers
payroll Processing
excel spreadsheets and accounting software programs: 1 year
group VAT returns
18 months+ Qualified Accountant
sales coordinator
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Responsibility
data inputting into various portals and being able to follow processes
be available for customer calls/emails with the aim of preventing appointment cancellations, or re-arranging where required
update the dialler and allocate all follow up calls to the team once results have been obtained
supporting other sales regions / coordinators during holiday periods
be available for queries with diary, travel appointment queries etc. / re-arrange appointments that are not geographically possible within given time slot
build strong working relationship and trust with both office and field-based sales team – to work towards the common goal of overachieving on sales targets
Requirements
proven experience in administration within a Contact Centre environment
high level of verbal and communication skills
strong communication skills both written and verbal
excellent attention to detail and accuracy
minimum of 1 year in a customer service/sales/targeted environment
ability to work in a fast-paced environment and adapt to maintain a high standard
excellent time management and organisational skills are essential
strong computer skills are a must - Knowledgeable on MS Office
team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
leading by example with a positive – can do attitude
motivate your team to ensure all KPI’s are achieved each month
understand your team’s customer call back drivers and ways to improve these to reduce repeat calls and customer churn
running reports and sharing daily, weekly and monthly performance data
send daily updates to your team against core KPI’s and platinum targets
completing quality assurance checks and ensure feedback and coaching is given to improve agent performance
daily monitoring of agent / team performance against core KPI’s to ensure a pro active approach is taken if improvement is needed
live listening / call coaching to all team members to ensure the quality of conversations with our customers is world class
Requirements
minimum of 1 year in a Team Leader role in a high paced Customer Service environment is preferred
proven ability to train, motivate and lead team of call centre Customer Service Advisors
experience with Technical Helpdesk is desirable
passionate and committed to deliver a high level of Customer Service
ability to manage own time and the ability to adapt quickly to processes
must have a positive can-do attitude, be punctual and reliable
ability and commitment to deliver a high level of customer service
call Centre Team Leader: 1 year
customer service team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
leading by example with a positive – can do attitude
supporting and developing team members within a technical support environment
motivate your team to ensure all KPI’s are achieved each month
collaborating with the wider management team to reduce repeat calls and customer churn
completing quality assurance checks
resolving customer escalations
understand your team’s customer call back drivers and ways to improve these to reduce repeat calls and customer churn
running incentives and driving a high-performance culture
Requirements
minimum of 1 year in a Team Leader role in a high paced Customer Service environment is preferred
minimum of 1 year in a Team Leader role in a Customer Service based environment
proven ability to train, motivate and lead team of call centre Customer Service Advisors
ability to train, motivate and lead team of call centre Customer Service Advisors
experience with Technical Helpdesk is desirable
passionate and committed to deliver a high level of Customer Service
ability to manage own time and the ability to adapt quickly to processes
must have a positive can-do attitude, be punctual and reliable
account manager
Working hours
full-time | Permanent
Salary
salary
Requirements
confident, well presented person to act as an ambassador for Takepayments
excellent Customer Service skills with experience in handling/retaining difficult customers
organised, able to work to a schedule
work well under pressure and Self-motivated
able to self navigate between business locations
account management: 1 year
sales representative
Working hours
full-time | Permanent
Salary
salary
Responsibility
self-generate business opportunities in one of the UK's fasted growing sectors
meet and exceed sales targets to earn high commissions and rewards
provide excellent service and Match products and pricing with customer needs
be efficient and organised
Requirements
proven track record in sales and hungry for commission
ability to adapt quickly in a dynamic and demanding sales environment and maintain a high performance
full, clean Driving Licence is essential
cold Calling Field Sales: 2 years
2+ years experience in a consistent Field Sales position
office administrator
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Responsibility
photocopy and print various documents
organise and file paperwork, documents, and computer-based information
use a variety of software packages to manage data and produce documents
managing accounts and emailing Companies House where insolvency has commenced this will include checking registers and verification processes
data inputting into various portals and being able to follow processes
ad-hoc admin duties to support the management team
sort and scan daily post received, in addition to organising and sending outgoing post
the successful candidate will undertake administrative duties associated with the department’s internal litigation and may be required to support other functionalities
Requirements
the ability to learn and follow new processes quickly and implement these to good standard
strong organisational and communication skills
attention to detail and accuracy at all times
the ability to plan your own work, use your initiative and meet deadlines
the ability to manage pressure and conflicting demands, and prioritise tasks and workload
tact, discretion, and respect for confidentiality
office Administrator: 1 year
be able to work as part of a team or individually
development manager
Working hours
full-time | Permanent
Salary
salary
Requirements
experience of delivering training programmes is desirable
experience in a specific Retention training role is desirable
previous contact centre team management is advantageous
experience of working in call centres is desirable
learning and development: 1 year
call centre training: 1 year
Changes in earnings for the position field sales executive
0400 £800 £1.2K £1.6K £2K £2.4K £
0400 £800 £1.2K £1.6K £2K £2.4K £
2.5K £
2024
2.5K £
2025
Changes in earnings for the position customer service advisor