SYSTEM C HEALTHCARE is looking for employees for positions:
implementation consultant
Responsibility
deliver software implementations that align with clients' strategic goals in social care and education
to undertake the role of Implementation Consultant on a number of implementation projects
lead configuration design workshops and facilitate system training for customer super users
lead configuration design workshops
troubleshoot and resolve complex configuration and integration issues during implementation
provide system expertise to the overall project members
monitor, escalate, and manage high-priority issues and risks appropriately
impart system knowledge to the customer Project Team
Requirements
proven experience implementing software solutions within social care or education sectors
CSS Knowledge
education Domain experience including Admissions and Appeals, Early Years and Home to School Transport
ID Provider Knowledge - OpenID Compliant
excellent communication skills when working on an individual basis
portal Implementation Experience
familiarity with Agile project methodologies, UAT cycles, and configuration best practices
ability to explain complex concepts in a clear and simple manner with proven stakeholder communication and presentation skills
application support engineer
Salary
salary
Responsibility
responsible for 2nd and 3rd line support functions as part of the Application Support team
investigate, analyse and problem-solve Incidents raised via our Incident Management System, Jira
liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required
replicating persistent issues in the applications, using local test systems to identify potential bugs to be logged with Development for fix
communicate with customers regularly over issues and problems that they encounter
support customers on our own hosted servers as well as on-premises servers
use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause
take ownership of allocated customers and be their named dedicated engineer ensuring that Incidents are managed and resolved within agreed Service Level Agreements
Requirements
customer Service
general IT skills
programming / SQL Experience
jira / Confluence knowledge
leeds, LS1 5JF: Relocate before starting work
junior developer
Responsibility
contribute to development effort as a hands-on developer within your team
assist in developing and maintaining C#/.NET services and FHIR APIs
pro-actively seek guidance from colleagues as required to ensure first time correct delivery and continual development of technical skills
write clean, testable code under senior developer guidance
support the implementation of automated tests and contribute to CI/CD pipelines
timely and accurate reporting of assigned work status as required, reporting risks and issues as they arise
collaborate with QA and DevOps to troubleshoot issues and resolve defects
participate in team ceremonies, including stand-ups, planning, and retrospectives
Requirements
BSC or equivalent experience in a software engineering discipline
good communication skills enabling positive collaboration with functions outside development
understanding of formal software development methodologies
awareness and understanding of principles, theories, practices and techniques for delivering software development projects
bachelor's degree in Computer Science, Software Engineering, or related field
exposure to FHIR or healthcare interoperability concepts
awareness of C# and .NET framework
some hands-on experience or coursework in C#/.NET development
developer
Responsibility
engage in regular Agile meetings to discuss and clarify project requirements
design, develop, and unit test new software features, while also addressing bugs and making enhancements to existing modules
support team members in learning and troubleshooting as they develop applications using the framework
explore new technologies to enhance our products and improve functionality
plan upcoming work, manage release schedules, and assist with build pipeline automation
contribute to the maintenance of live systems by investigating and resolving issues
pro-actively seek guidance from colleagues as required to ensure first time correct delivery and continual development of technical skills
timely and accurate reporting of assigned work status as required, reporting risks and issues as they arise
Requirements
BSC or equivalent working experience in a software engineering discipline
good communication skills enabling positive collaboration with functions outside development
excellent coding skills in a variety of modern software languages
understanding of formal software development methodologies
good understanding of principles, theories, practices and techniques for delivering software development projects
good understanding of creating and consuming RESTful APIs
good understanding of C#
2+ year's experience with JavaScript
service delivery manager
Responsibility
support the Account Manager where necessary and escalate any issues that cannot be resolved which could impact receipt of service payments
follow the agreed internal escalation process for Hot Fix requests for all products and services
develop and manage effective engagement acting as a conduit between the customer, business partner or supplier and the System C Alliance taking on a point of escalation role
initiate and manage the Customer Complaints Procedure if and as required by customer sites
schedule and lead remote Service Review meetings with the customer, business partner or supplier ensuring that necessary actions are followed up appropriately
create, review and distribute monthly service monitoring reports and review service level performance at service review meetings in line with agreed contracted timescales
manage the end-to-end supply chain of the services and products provided
help drive resolution to customer service issues through effective working arrangements with internal teams acting as the Incident Manager for the customer
Requirements
working with customers, suppliers or business partners and proactively driving actions to improve customer satisfaction
strong relationship building, influencing and negotiating skills
ITIL Foundation certification or equivalent knowledge
healthcare experience with a sound understanding of the business processes
creative problem solving
continuous improvement understanding
proven ability of working under own initiative and driving change
conflict management experience
support engineer
Responsibility
provisioning of 2nd line Technical Support to Internal and External Customers
deploying Technical Infrastructure & prerequisites to support both Managed & Hosted services and company software deployments
overseeing AD / GPO / DNS / Certificate Management
conducting DR / Backup Testing and Azure Management
maintaining & Updating Technical Documentation
providing Advanced troubleshooting / Proactive support
Requirements
A minimum of 2 years in a Technical Role
excellent troubleshooting and problem-solving skills
installation / Administration of Windows operating systems
administration of Microsoft applications & services such as AD, DNS, DHCP, IIS, Group Policy, Certificates
VMWare vSphere
nutanix HCI
experience in administering & deploying Virtualised Technologies in an Enterprise environment including storage & backup
microsoft Azure
marketing executive
Responsibility
work with the wider team to build and execute campaign plans
identify demand generation opportunities within our Health and Social Care markets
organise and oversee multi-channel campaigning to clearly identify audiences
help identify and create content to support campaign activities
maintain relationships with third parties to support campaign activities
manage the marketing budget and ensure campaigns are executed in a timely manner, coming in on time and within budget
work towards agreed performance benchmarks, aiming to suggest incremental improvements across campaigns
produce detailed analysis and engaging reports of campaign activities to share internally
Requirements
the position would suit someone who is early on in their marketing career, or a recent graduate
good sense of initiative and a proactive mindset
some marketing experience, and/or a relevant qualification
analytical approach with attention to detail
project management experience
ability to learn new software quickly and utilise marketing tools
excellent written and verbal communication skills
confident and enthusiastic, with a strong ability to learn and expand the role
account manager
Responsibility
drive order intake and sales growth
deliver presentations, proposals and tender submissions
build and manage customer relationships
monitor market trends and report to the Director of Account Management
collaborate with marketing and business teams
represent SystemC at customer and industry events
provide regular updates to the Director of Account Management on the progress and status of accounts within the territory, including prospective orders and customer satisfaction issues
monitor and report on market trends, competitor activities, and opportunities to ensure a competitive edge
Requirements
willingness to travel extensively and stay overnight as required
full UK driving licence
excellent communication skills, both written and verbal
strong ICT proficiency, with the ability to use tools like JIRA and Wiki effectively
A professional and approachable demeanour to represent the company appropriately at all times
proven ability to manage a complex caseload, meet deadlines, and balance team workloads
demonstrated success in building and maintaining meaningful relationships with external and internal stakeholders
persuasive and credible in a sales context, with a strong ability to influence decision-makers
bid manager
Requirements
persuasive writing, editing, and storytelling
NHS/public sector procurement knowledge
bid planning, task management, and review cycle facilitation
content design and document compliance
delivering complete NHS bids as lead writer and manager
stakeholder engagement and SME coordination
collaborating with cross-functional teams to shape strategy and pricing
proficiency in MS Office and submission portals
Responsibility
manages 2-3 live bids/month
contributes to bid/no-bid recommendations and process improvements
opportunity Identification: Scan NHS procurement portals and frameworks to identify relevant tenders aligned to business priorities
bid Strategy & Storyboarding: Define win themes, pricing narratives, and content structure in collaboration with sales and product teams
content Creation: Write and edit tailored responses, ensuring clarity, accuracy, and alignment with the evaluation criteria
proposal Management: Oversee the bid lifecycle - assign tasks, track timelines, facilitate all process reviews, and ensure final submission
compliance: Ensure responses meet all legal, commercial, and buyer-specific requirements
collaboration: Work cross-functionally with SMEs, sales, legal, pricing and delivery colleagues to shape responses and gather inputs
technical manager
Responsibility
responsible for day-to-day management, resource planning and work allocation to meet agreed service levels
acts as the routine contact point, receiving and handling requests for support
monitors service delivery channels and collects performance data
responsible for the creation of customer facing support documentation
ensure appropriate cover levels at all times for the Customer Service Desk
foster collaboration and effective communication with other Support Managers to ensure seamless coordination and timely resolution of outages
assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation
ensure the customer service desk analysts are identifying the minimum dataset for requirements and manage the collation of information and communication with customers
Requirements
demonstrable experience of managing a team and Service Desk operation, working within Service/Operational Level Agreements and Availability
strong relationship building, influencing, and negotiating skills
good documentation skills
demonstrable document management, training and guidance experience
excellent relationship & people management skills
strong written & verbal communication and interpersonal skills