SYSGROUP PLC

Requirements

• understand ownership and taking responsibilities
• be proactive, flexible, and forward-thinking; actively seeking new opportunities and ways to meet/exceed customer expectations
• modern Workplace – full stack
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• on-prem exchange, 0365 and Azure
• be driven and eager to achieve and take on challenges
• generate solutions which are effective, efficient, and practical
• hyper-V and VMware
• maintain excellent organisational and communication skills
• router / Firewall configuration esp SonicWall, WatchGuard and DrayTec
• network install, config, and troubleshooting
• understand the need for, and the importance of, documentation and following procedures
• wireless technologies including Ubiquity, DrayTec and Ruckus
• demonstrate a ‘can-do’ attitude to customers and colleagues
• be reliable, ethical, and self-motivated
• microsoft Server 2012 onwards including build, config, and install
• microsoft Windows 7 onwards
• must hold a full, clean UK driving license
• macOSX
• mobile OS

Benefits

• company car

Earnings for position field service engineer

Responsibility

• to liaise with customers to troubleshoot and resolve faults, and act as an internal point of escalation for technical issues
• pre-installation building, configuration and testing of network equipment
• co-ordinate planned works on the network, ensuring they are carried out in a controlled, timely manner with minimum service downtime
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• participate in an on call rota for the provision of out of hours support
• pro actively handle customer queries by keeping them fully informed of progress, ensuring that requests are answered/fulfilled to the customer's complete satisfaction in each and every instance
• create, update and manage network documentation, ensuring it is accurate and complete
• act as an interface with service suppliers, ensuring that incidents which need to be passed to them for resolution are done so professionally with a view to rapid response and to manage the same to successful resolution
• perform day to day management of network infrastructure and service provision to include, maintain, use & configure network management tools to monitor network status, and ensure maximum network performance and service availability
• to identify and develop areas where personal knowledge is lacking in order to offer the most effective and efficient service to our customers

Requirements

• cisco CCNP certification or demonstratable experience to that level
• network switching and routing infrastructure
• practical knowledge of a variety of networking hardware, preferably Cisco
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• firewalls
• understanding of both IPv4 & v6 addressing
• have daily experience of working with routing protocols and redistribution and filtering of routes
• understanding of MPLS, VRF’s and creating L2 or L3 tunnels over MPLS
• solid understanding of the OSI model and how common network and application protocols correspond to each level
• understanding of Spanning Tree and best practices
• practical experience of managing RIPE internet registry
• able to both design networks of various scale and implement the required config on devices
• able to troubleshoot networking issues and resolve them
• monitor performance and address concerns through capacity planning
• be flexible to solve problems should escalation be required out of hours

Responsibility

• responding to monitoring or infrastructure related queries and escalations
• producing reports for areas such as capacity planning and alert trend analysis
• attending meetings with Service Delivery and Account Management functions, to provide Infrastructure input
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• perform periodic tests and health checks on key environments and systems, with recordings all logged
• managing any Service Desk telephone calls during out-of-hour periods, and utilising 'on-call' engineer resources when required
• reviewing and optimising the monitoring RMM thresholds to ensure adequate coverage, minimise “false positives”, and utilise automation where available
• arranging maintenance windows with customers and subsequently carrying out manual updates and upgrades to various devices, such as routine firmware updates, including applying patches for zero-day exploits

Requirements

• microsoft MCSA/MCSE certified
• VMware VCP certified
• cisco CCNA certified
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• powerShell Scripting
• exchange and Office 365
• managing VPN
• linux Server Architecture
• experience in using RDP, iDRAC and iLO to access devices
• active Directory
• windows Server 2012, 2016 and upwards
• veeam Backup Software
• due to the nature of alert management, the Infrastructure Monitoring Engineers must be proficient at triaging and prioritising multiple cases based on impact and severity, and efficiently work through and resolve cases though to completion and ensure active issues remain low
• infrastructure Monitoring Engineers must also be adept at investigating situations logically and efficiently
• VMware
• firewall Administration
• switch Administration
• SAN Management

Responsibility

• deliver chargeable and high-value professional services and engineering that provide assured outcomes for customers
• to deliver chargeable and high-value professional services and engineering that provide assured outcomes for customers
• provide technical leadership and championing of technologies and solutions that deliver strategic value to customers, and that enable SysGroup to provide an excellent customer experience
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• to provide technical leadership and championing of technologies and solutions that deliver strategic value to customers, and that enable SysGroup to provide an excellent customer experience

Requirements

• cisco
• VMware vSphere
• azure, Microsoft / Office 365
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• network switching and routing infrastructure
• microsoft Active Directory
• firewalls
• microsoft Windows Server
• networking (switching, routing, firewalls, load-balancers, WAFs
• iaaS and Cloud platforms
• VDI/Remote working solutions
• linux Server and applications

Responsibility

• sell the SysGroup portfolio to new and existing customers
• defend existing contract revenues
• hit all financial measures
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• identify cross-selling opportunities to increase revenue and leverage relationships in order to better penetrate accounts
• create, develop and maintain sales strategies with our key vendor partners and where appropriate, incumbent system integrators
• manage complex stakeholder relationships to influence customer buying behaviour and to ensure our service is delivered effectively
• understand the SysGroup portfolio and be able to identify opportunities
• maintain an accurate forecast in CRM at all times
• ensure that the business is aware of any risks to existing contracted revenues

Requirements

• has worked for an MSP in the recent past
• new proven business sales experience
• experienced in Account management
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• experience in the development of cross-functional relationships with both internal teams and
• strong negotiation and communication skills
• experience in selling service-based solutions
• ability to manage multiple opportunities simultaneously
• MSP: 2 years