SWRAC

Responsibility

• at SWRAC Specialist Independent College we support individuals to thrive through real-life and relevant education programmes
• we have an exciting opportunity for an Apprentice Receptionist / Administrator who will work towards Customer service practitioner
• level 2 . this is a 12 month qualification
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• excellent rate of pay for apprentice level plus benefits
• answer telephone calls, determine purpose of calls, and forward calls to the appropriate person
• you will be working with a friendly team to really make a difference to young people
• retrieve messages from voice mail and forward to the appropriate person
• take messages for team members and email to them
• answer questions about the organisation and provide callers with address, directions, etc
• monitor visitor access and ensure signing in and out procedures are adhered to
• receive, sort and route post
• welcome learners, staff and on-site visitors, determine the nature of the business, and announce visitors to the appropriate team member or assist if appropriate
• maintain orders - chase, receive and distribute supplies for the centre
• petty cash
• monitor registers to ensure being completed
• assist tutors with booking students on to their courses
• assist tutors with chasing students who do not attend courses / absences
• perform other clerical duties such as filing, photocopying, and collating
• manage a job book for all ad hoc tasks that are requested by the team
• set up and clean down refreshment areas daily