estimator
Responsibility
- dealing with enquiries and general customer liaison
- preparation of quotation’s in line with business requirements, ensuring correct selection and estimating
- working alongside the external sales team to ensure customers’ requirements are understood and expectations are met
Show more +20 - pursue all quotations to drive conversion rate
- preparation of quotations including clarification of detail from customers and external sales team, and investigation of competitor products
- to provide effective handover and support to the Service teams
- provide information to Managers on any warranty issues or product failures
- being first point of contact for the customer for all contact relating to their enquiry
- obtain best prices from approved supplier for preparation of quotations
- ensuring all contract review documents and discount authorisations are completed
- requisition of supplier quotes and cross site products
- keeping records of job costings
- updating external sales of inhouse activity
- processing of customers purchase orders
- work towards and meet monthly and quarterly sales targets set
- ensuring any customer purchase orders received have comprehensive clear and concise supporting detail before handing over to the Contract Coordination Team to be processed
- offer a good level of communication and guidance on customer requirements in order to build and maintain relationships
- attend sales meetings periodically with the sales team, providing information on new business orders and opportunities
- assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
- update the Company database to maintain current and correct information of contacts, addresses and activities
- present key features and benefits of the company, its products & services to obtain opportunities
- any other duties as required
- ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
Requirements
- educated to GCSE/ A ‘Level standard or equivalent
- good standard of business related administration qualification/experience
- computer literate in MS Office, ERP and database operating systems
Show more +26 - strong customer service skills
- excellent administration skills
- full valid UK driving licence
- strong commercial awareness
- A’ Levels or equivalent
- ability to work with attention to detail and high degree of accuracy
- order acknowledgements
- computer skill qualification or training course
- an aptitude for understanding technical information
- experience of working in a reactive service environment
- an aptitude for appreciation of commercial and contractual obligations
- excellent oral and written communication skills
- excellent communication skills and telephone manner
- pleasant and effective telephone manner
- well organised, professional and friendly
- experience of exceeding customer expectations
- flexible and adaptable whilst being proactive and positive in dealing with work matters and others
- experience of corresponding and coordinating with customers to meet business needs
- being able to work as a team member under pressure
- internal CRM Systems: 1 year
- estimating: 1 year
- ability to multitask
- excellent time management skills
- identifying sales opportunities and leads
- able to demonstrate a proven sales track record
- deal with end users and facilities managers
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