SUPERFAST IT Salary
SUITE 2 WINWOOD COURT NORTON ROAD STOURBRIDGE DY8 2AE ENGLAND
TIN: 04365871
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Earnings on positions in SUPERFAST IT
SUPERFAST IT is looking for employees for positions:
it support engineer
Working hours
- full-time
Benefits
- laptop
- mobile phone
Responsibility
- troubleshoot and maintain various operating systems , networking hardware, and cloud platforms
- utilise remote monitoring and management tools, professional services automation software, and ticketing systems to manage client support requests efficiently
- implement and maintain backup and disaster recovery solutions and virtualization technologies like Hyper-V
- monitor client systems for security vulnerabilities, and implement security best practices, including firewalls, antivirus, encryption, and security policies
- collaborate with other areas to improve internal processes, service offerings, and client satisfaction
- provide advanced technical support to clients via phone, email, and remote access tools, ensuring timely resolution of complex issues related to hardware, software, networking, and cloud services
- participate in on-call rotation, providing after-hours and weekend support as needed. Additional pay is provided for this
- act as an escalation point for Level 1 and Level 2 support staff, offering guidance and expertise to ensure the highest level of customer satisfaction
Requirements
- proficiency in troubleshooting and resolving hardware, software, and connectivity issues
- familiarity with backup and disaster recovery solutions and virtualization technologies
Earnings on positions in SUPERFAST IT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1958 £