SUBURBAN INNS

Responsibility

• greet and welcome guests in a friendly and professional manner
• check-in and check-out guests, ensuring accuracy of information
• answer phone calls and respond to inquiries, providing excellent customer service
  Show more +15
• assist guests with reservations, changes, and cancellations
• handle guest complaints or concerns, escalating to management if necessary
• we are a 21-room hotel, based in Sutton Coldfield. We are looking for an enthusiastic individual with a “Can Do” attitude to join our lovely reception team
• maintain a clean and organized front desk area
• provide information about hotel amenities, services, and local attractions
• process payments and maintain accurate records
• handle guests' requests and complaints in a professional manner
• answer phone calls and respond to inquiries in a professional and courteous manner
• take payments
• report any maintenance issues to your Manager
• provide information about hotel facilities, services, and local attractions to guests
• handle guest complaints or concerns, escalating to management when necessary
• assist with reservations and room assignments as needed
• answer phone calls and email inquiries
• check-in and check-out of guests

Requirements

• previous experience as a receptionist or in customer service is preferred
• excellent communication and interpersonal skills
• strong organizational skills with attention to detail
  Show more +10
• experience is preferable but not essential
• ability to multitask and prioritize tasks effectively
• must be flexible with regards to hours
• ability to work on your own or work as a part of a team
• proficient in using computer systems and software applications
• multilingual or bilingual skills are a plus
• use your own initiative
• have good written and verbal communication skills
• be able to work under pressure
• be organized and demonstrate attention to detail

Earnings for position hotel receptionist

Responsibility

• check-in and out procedure
• dealing efficiently with guests' requests
• cleanliness of the bulding, which includes daily cleaning tasks
  Show more +2
• answering phone calls
• as a Nightporter in our Hotel, you will need to ensure the security of the hotel guests, and be responsible for the cleanliness and safety of the property

Responsibility

• we are looking for a proactive and hands on Duty Manager to join our senior management team
• this is a key position in the company with direct responsibility for the day-to-day running this Pub, Resturant and events venue
• competitve rates of pay Inc. Tronc
  Show more +9
• career development and training opportunities
• meals on duty
• monthly incentives
• you will need to lead by example, possess first-class attention to detail and exceptional customer service skills, with a focus on exceeding expectations and a supportive nature for operational excellence
• 28 days annual leave
• what are the Benefits ?
• ensuring compliance with health and safety regulations throughout the hotel
• taking responsibility for the running of the Pub, Resturant and events in the absence of the General Manager
• overseeing daily operations and ensuring employee productivity whilst monitoring efficiency of all processes

Requirements

• hospitality: 2 years
• customer service: 2 years

Responsibility

• prepare and cook food items according to menu guidelines
• learn the menu, including the ingredients in each menu item
• follow health and safety codes
  Show more +3
• maintain a clean kitchen environment
• have a keen eye for detail so all dishes are perfect
• use innovation and creativity to create dishes for menu changes

Requirements

• kitchen: 2 years