SUBSIDE SPORTS  Salary

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50-54 THE SQUARE CHAGFORD NEWTON ABBOT TQ13 8AH UNITED KINGDOM
TIN: 02997394
 Wholesale & Retail Trade
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SUBSIDE SPORTS
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SUBSIDE SPORTS is looking for employees for positions:

customer service representative

  • customer service representative

Working hours

  • full-time

Responsibility

  • provide exceptional customer service by promptly responding to customer inquiries via various channels such as phone, email, and live chat
  • assist customers with placing orders, tracking shipments, processing returns, and resolving any product-related issues
  • actively listen to customers' concerns and provide appropriate solutions while maintaining a positive and empathetic attitude
  • we are passionate about providing exceptional products and services to our customers and creating a positive online shopping experience
  • provide product information, recommendations, and guidance to customers to help them make informed purchase decisions
  • as a small business, we value teamwork, innovation, and customer satisfaction
  • collaborate closely with other departments, including logistics and marketing, to address customer concerns and ensure smooth order fulfilment
  • maintain accurate and up-to-date customer records, including order details, communications, and issue resolutions

Education

  • GCSE or equivalent

Requirements

  • previous experience in a customer service role, preferably in an e-commerce or retail environment
  • excellent communication skills, both verbal and written, with a professional and friendly demeanour
  • strong problem-solving skills and the ability to think critically to provide effective solutions to customer issues
  • empathy and patience to handle challenging customer situations and diffuse tense interactions
  • proficient computer skills and the ability to quickly learn and navigate various software systems and tools
  • strong organizational skills and attention to detail to manage multiple customer inquiries simultaneously
  • ability to work independently as well as collaboratively in a team-oriented environment
  • join our team and become an integral part of our small but dynamic e-commerce business