STORY LEADING EDUCATION  Salary

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28 LINCOLN APARTMENTS FOUNTAIN PARK WAY LONDON W12 7LF UNITED KINGDOM
TIN: 12842541
 Communication & media production
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STORY LEADING EDUCATION
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STORY LEADING EDUCATION is looking for employees for positions:

programme manager

  • programme manager

Working hours

  • full-time

Requirements

  • minimum of 2 years of management experience with a proven track record effectively directing and motivating teams to achieve exceptional results
  • dedicated to working with demographics that have historically been underserved and under-resourced. Passionate about fair access to university education
  • resilient and unflappable; able to deal with high pressure situations and customer complaints
  • outstanding interpersonal skills as demonstrated by the ability to form professional relationships at all levels within the organisation and with appropriate external stakeholders, such as schools, parents and partners
  • top-notch organisational skills and a meticulous attention to detail required to process various workflows and manage multiple systems with a high degree of accuracy and efficiency
  • determined, self-driven, high energy. You are tenacious and stop at nothing to make sure students and partners are receiving high-quality customer service. Highly responsive and persistent
  • the potential to develop a commercial edge and make sales

Responsibility

  • overall responsibility for the delivery of one of the biggest company-led Oxbridge access programmes in the world
  • ensuring that our partner organisations renew their contracts with us year-on-year. You will have overall responsibility for client retention
  • deploying effective customer service systems to ensure that we are providing a world-class customer experience. Managing client complaints
  • use feedback from clients to reimagine the way we design and deliver our educational programmes
  • oversight of the delivery of our programmes, ensuring that our key delivery KPIs are met
  • maintaining and developing relationships with our school and agency clients to ensure that they are happy and well supported. Regular meetings with them to build rapport
  • play a pivotal role in the commercial success of the company by pushing forward new leads to drive sales cycles towards completion
  • about a quarter of the role involves tuition coordination, liaising between tutors and clients to ensure that tuition runs smoothly and that any scheduling issues are dealt with