sales support executive
5 the last 300 days, recently 2023-07-13
Responsibility
- what you’ll be doing
- established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations
- quote management and administration for a portfolio of key customers
Show more +14 - as an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades
- with a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients
- working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed
- working with manufacturers to apply for and negotiate special price discounts for the team and customers
- as a Sales Support Executive you’ll be working with one or two account managers, essentially supporting them in the growth of their business with an array of tasks
- handling any queries relating to the fulfilment of customer orders
- this is an entry-level role where we are looking for a strong candidate to join our exciting team where you will be trained and encouraged to reach your potential
- delivering against pre-defined customer service level agreements
- in-depth training programme including induction to Storm as a company, the industry we operate in and the products and services we sell
- owning the quote process and feeding back updates at key stages to the account managers
- responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting
- identifying process improvements that improve business efficiency and profitability
- interaction and relationship building internally with key supply chain contacts and externally with customers
- the skills you’ll need
Requirements
- we are looking for someone with ideally 2 years’ experience within an Account Management focused role or Sales
- well-presented and confident
- support role with another reseller
Show more +9 - possesses strong communication skills
- A good understanding of the channel and our market is essential
- proven track record of working as part of a team in a fast-paced sales environment
- action oriented and full of energy for the things you see as challenging
- we are looking for someone with administration experience that would like to advance their career and has a keen interest in the industry
- not fearful of acting with a minimum of planning
- dedicated to meeting the expectations and requirements of internal and external customers
- gets first-hand customer information and uses it for improvements in products and services
- establishes and maintains effective relationships with customers and gains their trust and respect
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